Retention Supervisor – VIU by HUB

About us:

VIU by HUB, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help individuals evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture

We are the perfect fit if you…

are driven by competition.have worked in a call center environment.have a desire to help others protect their future.have an entrepreneurial spirit and are challenged by the opportunity to grow the business.are focused on learning and development to enhance your industry knowledge and expertise.are well organized.have great verbal and written communication.are a self-starter willing to invest time and energy to learn the technical aspects of our business.believe in integrity and building success by developing relationships with others.Enjoy coaching and developing others.

In this role, you will:

Coach Retention agents to success through daily side by sides, huddles and monthly 1:1 coaching sessions.Construct and implement unique retention ideas to improve the overall retention of our customers.Help build, develop, and monitor KPI’s around monthly goals.Deliver performance reviews for direct reports.Work with the recruiting team to effectively hire new team members.Adhere to the 5 Leader Best Practices- Be intentionally Enthusiastic, discuss development monthly, review previous day results, know systems and process better than those you support and spend more team with team then not.

What you offer us:
 

3 to 5 years insurance experience.Experience coaching and developing associates (formally or display examples of doing it informally).Well organized with an aptitude for details.Strong written and oral communication skills.Noted success driving new sales or round out sales.Successful in current role

-Required Travel: Limited Travel Required

-Required Education: High school or equivalent

Department General Management

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

E-Verify Program

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