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Job DescriptionWhat’s the role all about? We are looking for an experienced Compliance leader to join our existing Retrospective Transaction Monitoring Team on a 1-year fixed-term contract (FTC) with the aim to transition to a full-time position. This is a full time UK based remote position.
As a Transaction Monitoring Manager, you will support the performance and day-to-day efficiencies of our Transaction Monitoring analysts. You’ll use our systems and reporting to ensure that Compliance controls are being used correctly by the team to mitigate risk while achieving SLAs (Service Level Agreements). You will also play a pivotal role in enhancing our compliance framework, driving continuous improvement initiatives, and ensuring adherence to regulatory requirements.
What we expect of you, day to day:
Ensure the effective and efficient week-to-week operations of the TMS team - and that weekly/monthly targets are met.
Own the development of your analysts/senior analysts through effective OKR (Objectives and Key Results) setting and performance management.
Identify key insights and actions from the Weekly and Monthly TM reporting and share any standout themes with the Team Manager.
Complete monthly team QA (Quality Assurance).
Identify and diagnose people, process, or system problems → implement a short-term fix → plan out any long-term solution, working with other stakeholders where required.
Support the Training Team/Senior Analysts with the design and delivery of onboarding/ongoing training of the team.
Support the senior management with internal (e.g., Customer team) and external (e.g., client) meetings where required.
Be an escalation point for challenging alerts, RFIs (Requests for Information), or clients/CSM (Customer Success Manager) requests with the support of the Senior Analysts.
Foster a culture of continuous improvement within the team, encouraging innovation and proactive problem-solving.
Maintain up-to-date knowledge of regulatory changes and industry best practices, ensuring the team is compliant and informed.
Collaborate with other departments to streamline processes and enhance overall operational efficiency.
Prepare and present regular performance reports to senior management, highlighting key achievements, challenges, and recommendations.
QualificationsPrevious Team Lead or Manager experience.Enthusiastic about developing people.Proven track record of being able to inspire and nurture a team to reach acollective goal.Excellent organisation skills and ability to prioritise tasks in an ever-changingwork environment.Confident in their ability to speak with clients directly to resolve anyconcerns/queries they may have.Competent working independently but is comfortable escalating when needed.Strong analytical skills with the ability to interpret complex data and provideactionable insights.Excellent communication and interpersonal skills, with the ability to buildstrong relationships with stakeholders at all levels.
Preferred Qualifications
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.