Overview Join the LIPPERT Team! Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers. Returns Associate Our Returns Associates have primary responsibility for research and resolution of all returns to Lippert including providing recommendations to Customers. This role will act as a liaison between all departments involved with a return including customer service, warehouse, sales and accounting. In addition, the Returns Associate will hold the responsibility of resolving any issues our customer might face with returns and ensure their satisfaction. Responsibilities: Receive return requests and works with both customer and/or warehouse staff to ensure timeliness of return completion in accordance with Lippert service, quality, and efficiency standards Conduct product returns through determining what type of return the item will be classified as, with also specifying customer or manufacturing error Coordinate with Customer Service, Warehouse Managers, and Accounts Receivable to research and resolve issues related to reason for return i.e. shipping damage, warranty, etc. Research and follow up on customer inquiries, questions or problems to ensure satisfactory completion of returns Forward any technical inquiries to Engineering Technical Support Process improvements for efficiency, quality and output Miscellaneous office duties such as typing, copying, scanning and filing Performs other duties as assigned Qualifications: Work Experience: 1 year of experience working within a Customer Service call center environment Education: High School Diploma Automotive knowledge: Basic understanding of Motor Vehicle design and branding Computer Skills: Computer skills essential, AS 400, Microsoft Office Suites Preferred Education and Experience: 2 yr degree in a related field 2 yrs Customer Service experience in a manufacturing environment Travel: Travel will be minimal to none Work Authorization/Security Clearance: Must be legally authorized to work in the United States. Why We are Different: At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members. What You will Get: A unique, inclusive and supportive company culture. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more! Fair and competitive compensation. Career development and mentoring and opportunities to grow. Holiday, personal and vacation days. Apply at careers.lippert.com! Pay Group : AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert. Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment. Know Your Rights