Job Summary
• This role is responsible for managing supply chain processes for Latin America (LATAM) Returns Operations business unit with minimum supervision. The role reviews current business processes and performance metrics for regional and global business unit planning teams and identifies opportunities to streamline and optimize operational processes. The role gathers, process and analyses data, creates and automates reports, and establishes management dashboards and review documents.

Responsibilities
• Manages supply chain processes for Latin America Returns Operations , such as returned inventory analysis, order fulfillment, import/export operations and physical returns, for a country or regional business unit with minimum supervision applying discretion and judgement.
• Compiles and automates key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities.
• Reviews performance metrics on a regular basis, identifying opportunities for improvement.
• Supports the analysis conducted for claim backlog management.
• Reviews current business process for regional and global business unit.

• Establishes and maintains management dashboards, regional reports, and executive review documents to drive business outcomes and operational excellence.
• Communicates requirements and guidelines to the regional business unit, logistics, order management and IT teams.

Education & Experience Recommended
• Four-year Degree in Information Systems, Computer Science, Data Science, Software Development, Computer Systems Engineering or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0 - 2 years of work experience, preferably in supply chain, operations, or a related field (plan, procure, make, deliver, return).

Preferred Certifications
• Project Management Certification
• Certified Professional in Supply Management

• Capability Maturity Model

• Software development fundamentals

Knowledge & Skills

• Information Systems

• Computer Science

• Data Science

• Software Development

• Computer Systems

• Advanced MS Excel
• SQL, JAVA, Visual Basic, C++, Phyton

• Automation Anywhere

• UiPath Studio

• Power BI

• Project Management 
• Supply Management 
• Artificial Intelligence, Data Analytics
• Problem-solving skills
• SAP Applications
• Key Performance Indicators (KPIs)
• Process Improvement
• Order Management

• Warehousing and Transportation

Cross-Org Skills
• Mastery in English and local language (Spanish), Portuguese is a plus

• Demonstrated teamwork and collaboration skills
• Effective Communication
• Results Orientation
• Learning Agility
• Customer Centricity

Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
• Learns to apply basic theories and concepts to work tasks.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.