People Management: Team Building Identifying Training Needs Cross-Training Capacity Planning & Management Recruitment & Retention Identify & groom high-growth individuals To manage day to day execution, including workload management, prioritization and       utilization

3. Demonstrating Leadership: Anticipates and prepares for change management Provides effective leadership to the operation team, ensuring team members are motivated. Identify and implement continuous process improvements and other relevant functions

 

Leading Change: Institutionalize streamlined process approach within Oracle

 

 

Managing Performance: Track all dashboards, weekly reports, and checklists, other tracking mechanisms further used for analysis and process improvements

 

 

Promoting Team work: Effectively co-ordinate with various teams to timely resolve, manage operation related issues.

 

 

6.Coaching: Work effectively with the TL to identify process improvements and to implement them

 

 

7.Ownership and Personal Drive, Influencing, Building Customer Relationships

 

Experience: 10+ Years Experience (BPO experience preferred)

 

 

Required Skills

- Ability to set strategy

- Have effective communication skills

- Possess Process management skills

- Good customer focused skills

- Order to cash process experience preferred

 

Qualification: Minimum B.com.