KEY OBJECTIVE

(Outline key/overall objectives of the role)

 

O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.  Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution. 

SPECIFIC RESPONSIBILITIES

(Outline specific tasks/responsibilities of the role)

 

Reducing unapplied cash on day to day basis.  Downloading daily deposits from bank system for posting.  Communicate process updates to team.  Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc) Work on moving customers from Check to EFT payout methodology for a better customer experience.  Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests Responsible for processing refund requests and making general ledger adjustments. Conduct in-depth research and analyze overpayment in resolving unapplied cash.  Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions. Take personal accountability &  ownership in resolving issues/challenges for customers (internal & external)

RELEVANT EXPERIENCE & TRAINING

(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

 

Good communication skills (Written and Verbal) in English.  Should be open in making calls to customers when needed.  Overall experience of 3-5 years with minimum education of graduation in Commerce.  B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.  Well acquainted with MS Office (specifically Excel).  Open to working shifts. 

       

COMPETENCIES

(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)

Communication (written & verbal)

 

Gains ‘win-win’ outcomes with colleagues or customers Handles objections with authority and credibility Demonstrates ability to influence without authority Listens carefully and attentively to clarify and confirm understanding of others Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience

 

Performance Drive

 

Perseveres to deliver against objectives and takes personal accountability for own performance Knows what level of performance is expected and how to get support as required Demonstrates attention to detail in all aspects of work Acts with a sense of urgency and confidence to deliver quality work in a timely manner Demonstrates resilience in the face of challenging situations Delivers results while ensuring compliance with Oracle’s Code of Ethics and Business Conduct

 

Collaboration

 

Builds trust, mutual support and understanding with colleagues Demonstrates acceptance and respect for others Values diverse thinking and seeks to understand different perspectives and cultures Demonstrates value as a team player both within and across teams

 

Competitive Edge

 

Demonstrates understanding of unique internal and/or external customer needs and how to meet them Implements improvements in efficiency, effectiveness, and productivity Values and explores ideas and suggestions made by others Considers alternatives to existing assumptions, practices, and thinking

 

Change Agility

 

Shows willingness to adjust to changing work environments Offers ideas on where improvements could be made Works efficiently in situations of uncertainty

 

Mastering Complexity

 

Assimilates and evaluates new data and facts in a timely manner to support effective decision-making Gathers appropriate data and diagnoses root cause of issues Tackles problems enthusiastically; views problems as a challenge Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner Draws accurate conclusions from qualitative and quantitative data

Functional Competencies

Cash Applications Reconciliations Risk Management

Career Level - IC2