At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Revenue Assurance Junior Specialist at Infobip, you will be in the Order to Cash part of the team, that team handles monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns while collaborating with various internal teams. payment concerns while collaborating with various internal teams.

 

Key responsibilities:

Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements  Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments Actively maintaining customer base of minimum 300 C/B Segment CustomerIn-Depth knowledge  collection procedure and implementation and maintenance within her/his customer portfolio Actively managing doubtful debt and write-offs   and LP Calculations Management of Customer Collections Master Data In SalesforceAccurate tagging of customers and invoicing in Tesorio.  Internal Stakeholder Management                    Internal/External escalations                                 Dispute Management 

 

More about you:

Advanced English is required for this role.Experience in communicating with clients via email, phone and online meetings.Bachelors degree on Accounting or FinancesGreat communication skills with internal and external stakeholdersKnowledge in collections and Billing management.Knowledge of MS Office tools - especially ExcelDemonstrated ability to work both independently and as part of a team.Enthusiasm for learning and adapting to new challenges.

When you become a part of Infobip you can expect:

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.Learn as you grow. – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.Connect globally. – Work with people from all over the world. We put the “global” in globalization.Pay & Perks. – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities...

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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