At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Responsibilities:

Exposure to Order To Cash Process (Billing, Collections and Cash Application) is mandatoryMaintain up-to-date billing systemGenerate and send invoices to customersFollow up on timely collection with customers and escalate to internal/external stakeholders in case of delays in paymentApply payments to open invoicesPerform customer account reconciliationsMonitor/Review customer account details for non-payments, delayed payments, and other irregularitiesResearch and resolve payment discrepanciesPreparing and reviewing AR agingInvestigate and resolve customer queriesLiaise with GL/Accounting team to ensure accurate AR balances are reflected in GL control accounts

Requirements:

Experience in collections, AR and/or billingMust have basic accounting skills to be able to research accounts and aging reportsExperience working on aged accounts in a B2B environmentExcellent knowledge of Microsoft Word, Excel, Power point and OutlookKnowledge of collection techniques, policies, procedures and principles of credit and collectionsMust have creativity, ingenuity, and flexibility to adapt to each customer situation in an unscripted callAbility to prioritize, meet deadlines and resolve complex problems with minimal guidanceDemonstrate career progression and skill growthBachelor’s degree preferred in an accounting and/or finance-related fieldPeoplesoft experience will be handy

Additional Details:

Work Hours: Starting 5:30 PM

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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