Welcome page Login Revenue Assurance Representative, CSB Job Locations US-MS-Meadville Posted Date 3 days ago(8/21/2024 5:34 PM) Job ID 2024-11024 # of Openings 2 Category Accounting / Finance Overview

Performing all Revenue Assurance collections and accounts receivable management functions on associated CSB accounts.

 

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

A relentless obsession to be the best in our industryA winner mentality determined to outsmart and outdo competitorsA single-minded commitment to unbeatable customer experiencesAn unapologetic passion for innovation and technologyAn uncompromising drive toward continuous improvementA steadfast devotion to doing the right thing the right wayA deep-seated dedication to accountability and ownership Responsibilities Facilitate communications with CSB enterprise customers with past due balances informing them of their balance, account standing, and future steps. Monitoring accounts for delinquencies and applying the appropriate treatment actions. Utilizing SMS, email, letters, direct calls, etc. to send reminders to customers regarding their delinquent balances.Review account aging reports and send those reports to the appropriate CSB team members.Work directly with CSB Provisioning, Billing, and Account Support teams on customer disputes.Create a monthly collection’s treatment schedule for the CSB LOB.Pull A/R aging reports delinquent accounts and proactively contact customer according to the collection’s treatment schedule.Send notification to the CSB account management teams prior to an account’s suspension of services. Qualifications

REQUIRED

High school diploma or recognized equivalent required.

Must have excellent written, oral communications skills, interpersonal skills, good reading, and basic math abilities.

Strong computer skills with a solid working knowledge of Excel, Word, and Outlook.

Must be able to work independently and make customer impacting decisions.

PREFERRED

Some college or business training preferred.

One-year equivalent work experience preferred.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen. 

 

Note: This is a brief description of the Revenue Assurance Fraud Analyst’s responsibilities and is not limited to those described herein.  Management retains the right to add, delete or modify any of these responsibilities at any time during employment.   Rev. 08/2024

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, pregnancy or national origin. On request, reasonable accommodations will be made for qualified individuals with disabilities. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability. Application FAQs

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