1. Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Contacts insurance companies via appropriate methods and obtains pre-certifications and authorizations.
2. Obtains urgent authorizations same day, next day.
3. Verifies correct procedural and diagnostic codes and insurance verification.
4. Monitors in basket, email, and fax server if applicable. Follows up on correspondence timely and accurately.
5. Monitors authorizations or denials and follows up, as necessary.
6. Generates authorization information for physicians, patients, and health plans.
7. Obtains pre-certifications, insurance, and testing authorizations for medical procedures.
8. Communicates denials to appropriate staff and next steps.
9. Acts as a liaison among providers, staff, health plan administrators and hospital representatives.
10. Relays clinical information to health plan case managers for special procedure precertification and out-of-plan or out-of-network referrals; monitors authorizations or denials and follows up, as necessary.
11. Communicates referral status to staff and physicians; ensures that authorizations have been processed accurately and in a timely manner to coincide with patient treatment plan.
12. Assists offices in resolving billing discrepancies and any other referral/authorization issues.
13. Participates in revenue targeted projects and addresses opportunities and barriers as they arise.
14. Answers incoming calls.
15. Supports other offices, attends required meetings and training, performs research, e-learning to stay current on best practices and participates in committees as requested.
16. Handles amendments and retro-authorizations to recoup revenue.
17. Handles retro-authorizations in the retro-authorization work queue.
18. Identifies opportunities to prevent denials future state.
19. Responsible for PB REG Newborn Review work queue.
20. Resolves issues in the Hospital PB REG Charge Review and Claim Edit work queues.
21. Assists with special projects and assumes additional duties as assigned. Scans and files documents.
22. Ability to work remotely from home following Trinity remote work guidelines.
23. Maintains a working knowledge of applicable Federal, State, and local laws/regulations, the Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.