Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The Revenue Cycle Operations Analyst is responsible for leveraging available tools to optimize processes in order to create a high performing revenue cycle for CommonSpirit Health. The analyst will also deliver implementation and support of national direction, policies, and strategies to drive continuous improvement in local, division, and system revenue cycle initiatives.  In addition this role will be key in monitoring revenue cycle performance and leading revenue cycle development and performance with business partners across the revenue cycle.  This role will work extensively with CommonSpirit Health market leaders, business partners, and CommonSpirit Health System colleagues.

Responsibilities

*This is a Remote Opportunity

Third-party revenue cycle vendor / partners system optimization and integrationDevelops and maintains functional and accurate reconciliation between host systems and third-party systemsPrimarily responsible for maintaining data accuracy between CommonSpirit host systems (e.g., Epic, STAR, Meditech, Paragon, CPSi, etc.) and numerous vendor platforms/products. Reconciliation efforts are needed across multiple systems concurrently as well to ensure proper account handling.Main point of contact for vendors and internal contacts for system reconciliation exceptions and resolutionAccurate and timely maintenance of Revenue Cycle system dictionaries and tables, based on collaboration with RRC management and IT resources when applicableReview Revenue Cycle metrics, exception report review and management, daily agency file review/clean-up, and accounts receivable inventory for optimization an efficiency opportunities.Assist and lead work teams regarding optimization and corrections to revenue cycle process and system enhancementsTrack incidents and scheduled system changes in ITS ticketing systems.Works directly with the HIS vendor support staff on Revenue Cycle system issues/requests.Follow change control, pre-notification of change requirements, and approval processes when making system changes.Coordination of revenue cycle configuration changes into interfaced systems.  Examples: clinical systems, middleware, proration calculations, and other revenue cycle partner systems.

Provide implementation and subject matter expertise to create high performing revenue cycle for CommonSpirit Health:Implement and support the strategic plans, goals, and objectives for the CommonSpirit Health revenue cycle that promote leading practices.Support the revision to the standardized policies and procedures and institute changes to streamline operations and enhance revenue collections on an on-going basis, while remaining compliant with applicable regulations.Track and trend revenue cycle performance and participate in discussions for improvement as applicableProvide subject matter expertise across all components of the revenue cycleSupport of revenue cycle partners to maximize performance.Leverage tools and data to evaluate processesPerforms internal data analysis and reporting for revenue cycle performance and monitoring of KPI dashboardsIdentify process deficiencies and other opportunities for improvementParticipate in identification and development of training opportunitiesProactively drive improvement toward best practice based on strategy and industry benchmarksRespond to ad-hoc requests from system, division, and local leadersInfluence and collaboration with TeamsProvide hands-on expertise to CommonSpirit Health Revenue Cycle and its partners.Improves team performance by providing feedback, initiating peer support, and assisting in obstacle avoidanceTeam with partners’ change leadership to proactively integrate change techniquesTracks quantitative and qualitative metrics tied to goals in order to meet objectivesReports progress and evaluates results on an ongoing basis.

Applied KnowledgeApplies comprehensive knowledge of revenue cycle functions, market configurations, and system knowledge to refine and improve market performance.Studies industry best practice to bring insight and fresh perspective to CommonSpirit Health’s approach to revenue cyclePartners with ITS to evaluate system upgrades and works with partners to effectively utilize new functionality available from the upgradeAdapt and comply with regulation changes.  Work with partners to apply changes to the systems and procedures.Influence policy and procedures with technical knowledge & system capabilities. Support revisions to CommonSpirit Health’s formal Policy and Procedures.

Support the smooth transition of Revenue Cycle Management functions in CommonSpirit Health’s MBO acquisition and divestiture transactions as appropriate Represent the Revenue Cycle and provide input to stakeholders on the transition.     Facilitate and perform assign responsibilities from the transition plan.Other duties as assigned.
Qualifications
Bachelor's degree in business administration, economics, finance, accounting, healthcare administration, or related field.   PMP certified as applicable, EHR Certification as applicableAt least 2 years directly related financial experience with a minimum of 1 year of revenue cycle management or support in a hospital setting.Electronic Health Record technical or operational experience Strong financial and operational expertise.Demonstrated experience in reporting and analytics, including database management, system administration, business intelligence tools (e.g., SQL, QLIK, Tableau)Experience with root cause analysis techniques and lean processesMust be a strategic thinker and insightful decision maker with ability to analyze and solve problems and have demonstrated leadership skills including the ability to direct changes to existing routines or practices to meet changing organizational needs.Successful candidate will have a record of accomplishment in building durable working relationships in a matrix organization enhancing the physician and clinical department experience by developing and implementing streamlined, customer-friendly revenue cycle processes.Must have excellent written, oral, and interpersonal communication and relationship development skills to educate and interact with all levels of professionals.

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