Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryCreate prepare and maintain a variety of analysis required for revenue cycle leadership Support process improvement for hospital billing and professional billing revenue cycle analyze data and provide recommendations to the Revenue Cycle leadership team Position ResponsibilitiesKey Areas of Responsibility Maintains a high level understanding of the entire revenue cycle including Key Performance Indicators KPIs maintains a thorough knowledge of the components for which manager is specifically responsible maintains a thorough knowledge of staff processes anticipates changes in revenue cycle workflow based on changes in the internal and external healthcare environment relevant to the unit and makes appropriate changesrecommendations Identifies work processes that can be improved upon eliminated or handled through electronic processes makes appropriate changes or recommendations to workflows breaks down identified problems into small components understands underlying issues simplifies and processes complex issues understands the difference between critical and unimportant factsdetails Routinely Analyzes revenue cycle data and patient accounts to help identify root causes to issues affecting cash flow accounts receivable and net revenuemiddot Ability to analyze and synthesize data including recognizing patterns and conceptualizing processes middot Independently identifies resolution on accounts or provides recommendation to manager based on standard work developed by the departmentmiddot Identify improvement opportunities proactive and reactive Continually strive to improve quality by identifying areas of potential risk and recommending improvement opportunitiesmiddot Identify create and support process design changes by conducting business and systems process analysis and design at a complex level Focusing on operational improvement and data management while ensuring data is reputable and valid Partner with internal and external customers to ensure system processes provided meet the long term business strategiesmiddot Monitor the EPIC Revenue Cycle Dashboards for any variations and areas of potential risk Monitor closely the trend in AR Days unbilled charges late charges aging AR and cash collections Perform detail analysis of discrepancies report areas of high financial risk and make resolution recommendations to senior management middot Lead projects as assigned to successful on time completion including effective planning coordinating the project team establishing deadlines and resolving barriersmiddot Remain cognizant of revenue cycle research seminars user groups other facility ideas and monitor current industry trends for potential application to HHC Revenue Cycle middot Perform trend analysis and key performance indicator KPI variances to identify financial risk and opportunities to maximize financial return Maintain working relationships with vendors Huron Experian PWC Early Out and Collection Agencies and communicates as needed for status updates data data validation reconciliation etc Respond to issues identified that impact the financial health of the revenue cycle and need analysis andor review escalate issues to leadership as appropriate along with recommended solutions Recommends policies and standard work that will speed processing of claims payments and reduce the amount of follow up required by the hospital while incorporating goals and productivity standardsWorking RelationshipsThis Job Reports To Job Title Manager of Customer Service and Self PayWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryCreate prepare and maintain a variety of analysis required for revenue cycle leadership Support process improvement for hospital billing and professional billing revenue cycle analyze data and provide recommendations to the Revenue Cycle leadership team Position ResponsibilitiesKey Areas of Responsibility Maintains a high level understanding of the entire revenue cycle including Key Performance Indicators KPIs maintains a thorough knowledge of the components for which manager is specifically responsible maintains a thorough knowledge of staff processes anticipates changes in revenue cycle workflow based on changes in the internal and external healthcare environment relevant to the unit and makes appropriate changesrecommendations Identifies work processes that can be improved upon eliminated or handled through electronic processes makes appropriate changes or recommendations to workflows breaks down identified problems into small components understands underlying issues simplifies and processes complex issues understands the difference between critical and unimportant factsdetails Routinely Analyzes revenue cycle data and patient accounts to help identify root causes to issues affecting cash flow accounts receivable and net revenuemiddot Ability to analyze and synthesize data including recognizing patterns and conceptualizing processes middot Independently identifies resolution on accounts or provides recommendation to manager based on standard work developed by the departmentmiddot Identify improvement opportunities proactive and reactive Continually strive to improve quality by identifying areas of potential risk and recommending improvement opportunitiesmiddot Identify create and support process design changes by conducting business and systems process analysis and design at a complex level Focusing on operational improvement and data management while ensuring data is reputable and valid Partner with internal and external customers to ensure system processes provided meet the long term business strategiesmiddot Monitor the EPIC Revenue Cycle Dashboards for any variations and areas of potential risk Monitor closely the trend in AR Days unbilled charges late charges aging AR and cash collections Perform detail analysis of discrepancies report areas of high financial risk and make resolution recommendations to senior management middot Lead projects as assigned to successful on time completion including effective planning coordinating the project team establishing deadlines and resolving barriersmiddot Remain cognizant of revenue cycle research seminars user groups other facility ideas and monitor current industry trends for potential application to HHC Revenue Cycle middot Perform trend analysis and key performance indicator KPI variances to identify financial risk and opportunities to maximize financial return Maintain working relationships with vendors Huron Experian PWC Early Out and Collection Agencies and communicates as needed for status updates data data validation reconciliation etc Respond to issues identified that impact the financial health of the revenue cycle and need analysis andor review escalate issues to leadership as appropriate along with recommended solutions Recommends policies and standard work that will speed processing of claims payments and reduce the amount of follow up required by the hospital while incorporating goals and productivity standardsWorking RelationshipsThis Job Reports To Job Title Manager of Customer Service and Self PayRequirements and SpecificationsEducationmiddot Bachelorrsquos degree in Health Care Management Business Administration or related field middot Extensive experience may substitute for educationExperiencemiddot Minimumo Five yearsrsquo experience in hospitalprofessional billing revenue cycle or medical office setting o Prior project management experience preferredo Strong Excel andor database skills o Strong problem solving and analytical skillsmiddot Preferred o Experience developing end user reportso Experienced on creating and programming queries o Strong database skills Oracle preferredKnowledge Skills and Ability Requirementsmiddot Ability to create structure and organize teams to work independentlymiddot Excellent communication and interpersonal skillsmiddot Demonstrated ability to build and maintain strong and strategic business relationshipsmiddot Strong problem solving and critical thinking skills with the ability to execute with limited information and ambiguitymiddot Persuasive collaborative business acumen with the ability to influence othersmiddot Demonstrated ability to manage multiple prioritiesmiddot Demonstrated ability to work in a fast paced working environment middot Ability to work comfortably with a variety of stakeholders at multiple organizational levelsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentRequirements and SpecificationsEducationmiddot Bachelorrsquos degree in Health Care Management Business Administration or related field middot Extensive experience may substitute for educationExperiencemiddot Minimumo Five yearsrsquo experience in hospitalprofessional billing revenue cycle or medical office setting o Prior project management experience preferredo Strong Excel andor database skills o Strong problem solving and analytical skillsmiddot Preferred o Experience developing end user reportso Experienced on creating and programming queries o Strong database skills Oracle preferredKnowledge Skills and Ability Requirementsmiddot Ability to create structure and organize teams to work independentlymiddot Excellent communication and interpersonal skillsmiddot Demonstrated ability to build and maintain strong and strategic business relationshipsmiddot Strong problem solving and critical thinking skills with the ability to execute with limited information and ambiguitymiddot Persuasive collaborative business acumen with the ability to influence othersmiddot Demonstrated ability to manage multiple prioritiesmiddot Demonstrated ability to work in a fast paced working environment middot Ability to work comfortably with a variety of stakeholders at multiple organizational levelsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment