OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Join our Revenue Operations Team and be part of a dynamic environment that manages operational processes and systems supporting our customers, partners, routes-to-market, and business groups. This is an exciting opportunity to play a crucial role in supporting sales by investigating and resolving issues, processing reversal and rebook quotes, data entry, and complex case management.

Key Responsibilities:

Acquire advanced job skills, including a deep understanding of processes, tools, and systems related to configuration, quotation, forecasting, and rebooking processes.Demonstrate a strong knowledge of the company’s policies, procedures, and product portfolio.Develop cross-functional expertise in the end-to-end selling cycle process.Troubleshoot and resolve issues related to system or process inefficiencies.Handle medium to complex configurations and quotations, ensuring accurate technical aspects and system part components availability.Review and correct data, working with sales teams to ensure system data hygiene.Anticipate and address questions and issues, proposing long-term solutions, and providing technical consultancy.Collaborate with other functions and teams to increase speed and accuracy, and actively participate in testing and training system support.

What It Takes:

Minimum 5 years of experience in a sales support or revenue operations position.Computer literacy, including confident use of customer relationship management software, Salesforce, and Microsoft Office applications.Fluent English knowledge and excellent communication skills, including questioning and listening.Ability to identify, analyze, and solve system and process issues.Strong analytical skills and attention to detail.Data entry skills for accurately updating system records.Organizational skills for managing different tasks and priorities.

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.