The Role:

Fueled by our customer and business growth, we’re seeking a Revenue Operations Analyst to enhance the capabilities of our Customer Success team. 

We are seeking a dynamic Revenue Operations Analyst to support our Customer Success team. This role requires a strategic thinker who can manage customer success platforms, territories, and quotas while providing analytical support to enhance customer engagement and operational efficiencies. You will work cross-functionally with finance, enablement, and sales teams, playing a key role in our continued growth and customer satisfaction.

What You'll Do:

Develop and maintain key analytical reports and dashboards, monitoring and managing customer success metrics and KPIs. Develop, Maintain analytical scoring models for assessing customer health. Oversee the assignment and management of customer success territories and quotas. Conduct comprehensive data analysis to forecast needs, identify trends, and provide actionable insights to improve customer retention and satisfaction. Collaborate cross-functionally with finance, enablement, sales, and marketing teams to enhance operational coherence and drive success. Manage the implementation and ongoing optimization of our Customer Success Platform to ensure it aligns with business goals. Support sales and marketing initiatives as needed, contributing to strategy discussions and operational execution. Engage in strategic planning and executive reviews, providing data-driven insights and recommendations.

Skills and Qualifications:

Bachelor’s degree in Business, Economics, Information Systems, or a related field.  Strong experience in Python and SQL. Strong analytical skills with proficiency in Salesforce and Excel/Google Sheets Proven experience in operations, business analysis, or a similar role, preferably within a tech or SaaS company. Experience in managing compensation plans for customer-facing roles. Familiarity with CS territory management and strategic planning. Exceptional communication and interpersonal skills, with the ability to work collaboratively across diverse teams. Demonstrated ability to manage multiple projects in a dynamic, fast-paced environment. Salesforce and Vitally experience is a plus.