We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

The role of the Team Leader is to lead, manage, engage, and develop a team of Senior Advisors responsible for inventory management and maximizing revenue opportunities.

This position is crucial in supporting the delivery of company KPIs, driven by a passion for achieving outstanding performance. The Team Leader collaborates closely with Revenue Managers, Revenue Analysts, and Senior Leadership teams across both P&O Cruises and Cunard. Key responsibilities include managing department workloads, reviewing priorities, and ensuring the team takes ownership of their product and berthing to align the guest and ship journey. The Team Leader fosters a fun and engaging environment by leading from the front.

Additionally, the Team Leader works with the Revenue Manager and the Air, Land, and Analytics Manager to optimize revenue and inventory. They continuously review processes to enhance business performance and ensure an exceptional guest journey.

•   Responsible for the success of development, training, and mentor of a team to drive forward business performance and revenue
•   Lead a team to deliver processes on time and in a consistent manner
•   Lead the full revenue support function and all deliverables relating to inventory for both brands
•   Manage forums for the review of performance, inventory, berthing and cost reviews

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time, permanent basis, with hybrid working including up to two days from home.

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

•   Proven background and/or experience in revenue and inventory management
•   Positive approach with the ability to adapt to different needs and changing priorities
•   Demonstrated people management experience, able to motivate and lead teams
•   Strong command of Microsoft Excel would be an advantage

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

•   Hybrid working including up to two days from home.
•   Recognition scheme with prizes and awards
•   Employee Discounted Cruising plus Friends and Family offers
•   Regular office events including live entertainment, lifestyle events and charity partner fundraisers
•   Extensive learning and development opportunities
•   Employee-led networks
•   Employee Assistance and Wellbeing programmes
•   Company paid Health Cash Plan and health assessment
•   In-house Occupational Health help and access to digital GP
•   Life Assurance
•   Parental and adoption leave
•   Employee Shares Plan
•   Electric Car and Cycle to Work schemes
•   Onsite restaurant offering range of healthy cooked and grab and go meals
•   Discounted retail and leisure via discounts portal
•   Minimum 25 days leave, bank holiday allowance and holiday trading scheme
•   Contributory Defined Contribution Pension scheme
•   A friendly welcome with help settling in

Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and aren’t able to consider applications once this happens.

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