Process Level 2-3 or medium-high risk, medium-high complexity deal types for SMB and APAC Commercial market segments
Handles pre-signature, sales inquiry, and opportunity/quote support tickets for in-scope deal types
Drive resolution to in-scope complex scenarios/deals escalated by Sr. Specialists
Participates in conducting RCA to escalations on deals processed
Partner with Sales to teach best practices and help prepare a variety of strategic deals for management review
Act as a trusted advisor to guide sales representatives through the deal flow process and review contracts to ensure it conforms to finance audit reviews and revenue recognition policies
Drive proactive communication with internal business partners such as Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions
Ensure to maintain knowledge and alignment of all process updates
Participate in designing and implementing an evolving business process to support extreme revenue growth
Provide weekly updates on interactions with customers/internal stakeholders and discuss learnings and challenges during the weekly regional meetings
Under the guidance of senior team members, work on ad-hoc projects & analysis
Manage the Individual Productivity on a daily basis ensuring that deliverables are processed at agreed SLAs
Participate & support continuous improvement initiatives by providing ideas/pain points/recommendations during data gathering
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
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