RevOps Deal Support Sr. Specialist is responsible for reviewing and provisioning/processing and invoicing all signed deals/sales orders.

Manage medium-risk, medium-complexity deals for SMB/Digital market segments such as but limited to Partner/Reseller adhering strictly to established procedures and standards.

RevOps Deal Support Sr. Specialist also handles pre-signature, sales inquiries, and opportunity/quote support tickets.

Collaboration: Guide sales representatives through the deal process and ensure contracts comply with finance audit and revenue recognition policies.

Proactively communicate with Sales, Finance, Legal, and other internal partners on urgent orders or exceptions.

Maintain knowledge of process updates and help design evolving business processes.

Productivity Management: Ensure individual deliverables meet agreed Service Level Agreements (SLAs) daily. and Quality Rating target.

Work on ad-hoc projects and analysis under senior team members' guidance.

Participate in continuous improvement initiatives by providing feedback and recommendations.

Process Management: Primarily responsible for and efficiently process Level 2, or med-risk, med-complexity deals for SMB/Digital market segments such as but limited to Partner/Reseller adhering strictly to established procedures and standards.

Business Continuity Planning (BCP)
Backup Resource: Serve as a reliable L1 backup in executing daily tasks, ensuring uninterrupted service delivery when additional support is needed.

Pre-Signature and Sales Support: Handle pre-signature inquiries, sales questions, and provide support for opportunity and quote tickets for specified deal types within scope.

Advisory Role: Serve as a trusted advisor, guiding sales representatives through the deal flow process and ensuring contract compliance with finance audit reviews and revenue recognition guidelines.

Proactive Communication: Drive timely communication with key internal stakeholders, including Sales, Finance, Legal, and Revenue Recognition teams, particularly for urgent orders or exceptional cases.

Process Knowledge Maintenance: Stay current with all procedural updates to maintain alignment with company practices and policies.

Issue Escalation: Escalate complex or out-of-scope deals to more senior team members as necessary.

Root Cause Analysis (RCA) Involvement: Participate in conducting RCA for escalated deals to identify underlying issues and prevent recurrence.

Weekly Updates and Meeting Participation: Provide updates on customer and internal stakeholder interactions, sharing insights and tackling challenges in weekly regional meetings.

Project Engagement: Under the mentorship of senior team members, contribute to ad-hoc projects and analyses, gaining experience and knowledge in broader business functions.

Performance Management: Manage individual performance metrics to ensure daily deliverables comply with the agreed-upon Service Level Agreements (SLAs).

Continuous Improvement Support: Engage in continuous improvement efforts by submitting ideas, pain points, and recommendations during data collection exercises to enhance operational efficiency.

Bachelor's degree in Business, Finance, or any equivalent field.

Experience in Order Management particular to software or licensing

Experience working with SMB and APAC Commercial market segments is preferred.

Knowledge or familiar with Billing or Invoicing

Familiarity with medium-high risk and complexity deal structures.

Strong analytical and problem-solving abilities.

Experience in conducting root cause analysis (RCA) for deal issues.

Ability to effectively connect with internal and external customers.

Willingness to work on a hybrid set up and night shift (AMER, 9PM to 6AM M-F but needs to be flexible if need support and coverage for APAC or EMEA)

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