JOB DESCRIPTION

Process Management: Primarily responsible for and efficiently process Level 1 to 2 deals, which encompass low to medium risk and complexity, adhering strictly to established procedures and standards.

Pre-Signature and Sales Ticket Support: Handle pre-signature inquiries, sales questions, and provide support for opportunity and quote tickets for specified deal types within scope.

Advisory Role: Serve as a trusted advisor, guiding sales representatives through the deal flow process and ensuring contract compliance with finance audit reviews and revenue recognition guidelines.

Proactive Communication: Drive timely communication with key internal stakeholders, including Sales, Finance, Legal, and Revenue Recognition teams, particularly for urgent orders or exceptional cases.

Process Knowledge Maintenance: Stay current with all procedural updates to maintain alignment with company practices and policies.

Issue Escalation: Escalate complex or out-of-scope deals to more senior team members as necessary.

Root Cause Analysis (RCA) Involvement: Participate in conducting RCA for escalated deals to identify underlying issues and prevent recurrence.

Weekly Updates and Meeting Participation: Provide updates on customer and internal stakeholder interactions, sharing insights and tackling challenges in weekly regional meetings.

Project Engagement: Under the mentorship of senior team members, contribute to ad-hoc projects and analyses, gaining experience and knowledge in broader business functions.

Performance Management: Manage individual performance metrics to ensure daily deliverables comply with the agreed-upon Service Level Agreements (SLAs).

Continuous Improvement Support: Engage in continuous improvement efforts by submitting ideas, pain points, and recommendations during data collection exercises to enhance operational efficiency.

SKILLS AND REQUIREMENTS

Analytical Skills: Ability to analyze sales data and metrics to provide insights and support decision-making.

Communication Skills: Strong verbal and written communication skills are essential for collaborating with various teams and presenting proposals.

Project Management: Experience in managing multiple projects simultaneously, ensuring deadlines are met while maintaining quality.

Technical Proficiency: Familiarity with CRM tools (like Salesforce), data analytics platforms, and revenue management software is often required.

Experience: Candidates typically need 2 years of experience in sales operations, deal desk management, or a related field. Experience in a specific industry (like tech or finance) may also be beneficial.

Education: A degree in business, finance, or a related field is commonly required. Advanced degrees or certifications in operations management or revenue optimization can be advantageous.

Industry Knowledge: Understanding of the business's operational processes and revenue generation strategies is crucial. Familiarity with market trends and competitive analysis may also be necessary.

Problem-Solving Abilities: The ability to identify challenges in the sales process and propose effective solutions is highly valued.

Work Hours:

Must be willing to work between 3 AM to 12 Noon in a hybrid setup.

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