Are you looking for a great opportunity to jump-start your career? Or have you been out of the workforce for some time and looking for the perfect opportunity rejoin? Join our team and you can put to work the skills and talents you have acquired in your career and learn new skills. This role will allow you to tackle projects that continuously sharpen your technical skills, your talent for solving problems and your ambitions!

Cognizant is looking for entry-level Emergency Services Representatives in Scottsdale, AZ for the overnight shift to assist autonomous vehicle passengers who may be having an urgent or emergency situations. We encourage our agents to display critical thinking, analytical skills, high attention to detail, excellent organization, as well as writing, communication, and interpersonal skills.

As part of the Rider Support team, you will play a key role in managing urgent and emergency situations. Our agents have 3 monitors in front of them and running multiple programs simultaneously. We are constantly watching and listening for unusual, sometime urgent or emergency situations and following proper procedures for contacting emergency services or de-escalating the situation.

Would you like a role that presents new challenges every day? Are you a “roll-up your sleeves” and “get the job done” individual? Are you comfortable and can handle stressful situations with a calm demeanor? We would love to have you to apply online today for immediate consideration!

Role & Responsibilities

Provide guidance and support to our passengers via phone, chat, and email. Compose thoughtful, concise messages that align with voice across all channels. Monitor rider interactions through visual and audio prompts in our internal tools (we use multiple monitors at a time while running as many as several programs). Able to multi-task multiple issues while moving from one program to another. Bring up issues that arise while troubleshooting to Team Leads Monitor user interactions and prioritize inquiries through our internal CRM system. Maintain up to date knowledge of self-driving technology. Work in time-sensitive situations under pressure in a user-focused environment. Meet internal metrics such as quality, performance SLAs and shift adherence.

Requirements:

High school graduate or equivalent Up to 1 year of experience in the workforce Comfortable working with modern customer support and productivity tools Excellent interpersonal and communication skills Ability to remain calm and control intensified emotions and fears Ability to coordinate and work with emergency response teams for emergency-based assistance. Quality focus, excellent documentation skills

What's in it for you?

At Cognizant, in addition to $17.00 per hour, we offer an excellent benefits such as insurance (available from day 1 of employment), great work-life balance (how does 17 days PTO sound in addition to 11 paid holidays sound?), 401k with matching component, employee stock purchase program, learning and growth programs, and many other benefits.

An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 345,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.