Description

ICF seeks a RISE Intake Coordinator to work in the Disaster Management division.  This full-time position is for Los Angeles area residents in the United States.   Travel required along with work from home with strong internet.  

The RISE (Rebuilding Incentives for Sustainable Electric) Homes program is aimed at assisting homeowners affected by wildfires or natural disasters since 2017 with reconstructing all-electric homes. The RISE Home Coordinator will be responsible for reviewing applications for eligibility with program requirements, assisting/entering applications for the program, and promoting the use of electric-powered technologies and appliances. The RISE Home Agent will work closely with disaster impacted community members, home builders and manufacturers, and state-wide stakeholders to facilitate the reconstruction of all electric homes and the adoption of energy-efficient solutions that align with environmental and program goals.

Compensation: While the range below is broader, this position will offer a salary range in the 65K to 75K range, based upon % match to job description, location, etc., as determined by the hiring team.  Higher education and experience will not change this salary range.

Key Responsibilities:
•    Expected to do outreach travel to recovery centers, client sites, and events from their California permanent ICF approved residential location.  
•    Expected to do outreach via California permanent ICF approved residential location work-from-home using strong internet connection. 
•    Clearly communicate program benefits to applicants, ensuring messaging aligns with program requirements.
•    Work as part of a team providing advisory services for the RISE Homes program.
•    Clearly
•    Manage the eligibility requirements process for participants applying to the RISE Homes program.
•    Work within the RISE Homes program system of record and ensure applications continue through the process in a timely manner.  
•    Provide guidance and support to applicants regarding incentive opportunities and application processes.
•    Assist in the implementation of RISE Homes incentive programs for all-electric reconstruction.
•    Stay informed about industry trends and regulatory changes that may affect incentive program offerings by ensuring continual review of updated guidance and policies.  
•    Ensure construction/re-construction of eligible structures, including single-family homes, manufactured homes, modular homes, ADUs, and multifamily buildings align with RISE Homes program eligibility requirements.
•    Collaborate with RISE team members for application review, acceptance, and incentive payment processes.

Please provide a concise resume indicating your qualifications, skills and experience.

MUST HAVE Qualifications:
•    5+ years of experience in case management, social worker, disaster assistance claims, social services, or similar intake work that includes face-to-face onsite experience.  (not call center).  OR 5+ years of experience working in customer service for a utility provider and/or dealing with rebate programs in the utility sector.
•    Able and willing to work in a dynamic environment both remotely and on-site, deploying to recovery centers throughout California for up to four weeks at a time (deployments are contingent upon disaster events, and RISE Agents are anticipated to deploy once or twice per year depending on number of events). 
•    Able and willing to work a flexible schedule that can accommodate some evening or weekend work as may be required.
•    Must have a valid California driver’s license and successfully pass a Motor Vehicle Records (MVR) check.

Preferred Experience: (may set candidates apart)
•    Customer service experience with a wide range of participants and organizations.
•    Previous experience supporting disaster recovery operations.
•    Experience of successfully assisting participants through disaster application processes.
•    Experience in energy efficiency rebate programs and technologies.  

Professional Skills: (you will bring with you)
•    Excellent communication and interpersonal skills to engage with diverse stakeholders.
•    Self-motivated; ability to work independently and manage multiple applications simultaneously.
•    Excellent writing, computer and presentation skills, with experience writing technical information clearly and concisely. 
•    Problem-solving capabilities and ability to learn quickly and apply knowledge to unique circumstances.
 

#DMDFT

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

 

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$66,730.00 - $113,440.00

Los Angeles, CA (CA80)