At Plaid, we're convinced that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools that thousands of developers use to create their own products.
The Customer Oversight team at Plaid is a cross-functional team whose responsibility is to enable the business by mitigating risks and maintaining controls that ensure trust in the platform.
Plaid is the gateway used by our customers to build, launch, and scale FinTech applications that democratize financial services. In this role, you’ll be responsible for supporting Plaid’s customer oversight risk management activities from security, regulatory, and reputational perspectives. You’ll work closely with our GTM, Engineering, Legal, and Financial Access teams to ensure trust in the platform and protect the ecosystem.ResponsibilitiesBeing part of a highly evolving cross-functional team in a rapidly growing organization.Conducting and managing compliance reviews and risk analyses of prospective customers as they come through the Go-To-Market pipelineBuilding, automating, scaling, and improving operational workflows and processesPerforming periodic reviews of client accounts as required by the onboarding policies. Being a key resource in developing and implementing the internal policies and procedures required of a rapidly-evolving risk management functionLearning about and operationalizing relevant regulatory requirements in new jurisdictions to support Plaid’s international expansionArticulating complex and nuanced compliance requirements into understandable concepts both internally and externallySupporting the broader team to operationalize relevant regulatory and legal requirementsSupporting inbound assessments and audit engagementsQualifications2+ years of relevant compliance, risk, or operational experience with a specific focus on financial services.  Fintech experience strongly preferredDesire to learn relevant laws and regulatory requirements; experience with KYC/BSA/AML, FCRA, GLBA, and/or UDAAP requirements is preferredIdeal candidate is positive, collaborative, organized, focused, and a self-starterStrong familiarity with financial services and high technology verticalsBeing understanding and empathetic to the challenges of early stage companiesStrategic decision-maker that can help shape a global Risk functionWillingness to roll up your sleeves; you’ll wear many hats and will have to balance cross-functional projects with different stakeholders in a wide variety of rolesIntellectual honesty and humility; you should be willing to admit when you don’t know something and should have the discernibility to escalate urgent issues when necessary$99,360 - $125,280 a yearTarget base salary for this role is between $99,360 and $125,280 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.