100 Throckmorton Street, Fort Worth, TX 76102
BENEFITS ELIGIBILITY -> DAY 1WHO ARE YOU:
Do you have a knack for investigating? Do you have finesse in navigating sensitive conversations? Do you seek to understand and bring to resolution?
WHO WE ARE:
First American Payment Systems (https://www.first-american.net/) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.
Follow us on LinkedIn: https://www.linkedin.com/company/firstamerican/posts/?feedView=all
RESPONSIBILITIES:
You will minimize risk by monitoring daily merchant transaction exceptions. You will assess and gather additional information to make an audit recommendation/decision.
Monitor/process daily release of funds via suspense system where investigation determines an acceptable risk
Update online systems with account status, and contact customers to review company policies and procedure
Maintain departmental spreadsheets of data for reporting purposes. These reports include, Audit Log-Monthly summary of all accounts that were investigated
Member Alert to Control High-Risk Merchants (Formerly TMF)
Monthly update of merchant matches and placements on Terminated Merchant File
Input information into online systems such as the Merchant System, Suspense System, LP Online, SAM, Vital, and FDR in regards to account status and notes on each investigation
BASICS QUALIFICATIONS:
Education/Experience: HS/GED AND 2 years of relevant experience; OR Associates Degree and 0 years experience
Customer Service Experience
Has ability to work with mathematical concepts such as probability and statistical inference
Competently analyzes and prioritizes information to make appropriate recommendations
Committed to meeting quality standards
Can be trusted to keep sensitive information secure
Must be 18 years of age or older
PREFERRED QUALIFICATIONS:
Education/Experience: Associates Degree and 0 years experience
Card issuer or merchant acquirer experience is preferred
Ensures that the customer receives a superior product or service
Listens attentively and responds effectively to customer complaints
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.