As part of the Financial Services department you will have a critical role in protecting Lightspeed against financial and reputational Risks as well as protecting our merchants against Fraud and malicious customer activity. You will play an integral role in Fraud and loss prevention and merchant credit risk assessment. This role will be responsible for monitoring transaction and merchant activity across multiple industries such as Retail, Hospitality, Golf and eCommerce in our supported global regions.

Role: 

Reporting to the Risk Operations Lead, you will be responsible for daily monitoring within multiple risk queues along with various operational tasks including but not limited to: 

Identifying, assessing and reporting on transactional and settlement anomalies in accordance with internal and external policies and regulations. Understand sub-merchant risk profiles, to help identify and mitigate high-risk merchants Communicate with Lightspeed customers during investigations via email and phone calls, keeping on top of communication to resolve tasks within a timely manner. Monitor merchant activity for compliance violations and find solutions to resolve them. Analyze the risks associated with the Merchant and their business model, offering solutions that strike the right balance between potential losses, customer impact and the cost of the solution. Navigate through various web-service tools to investigate activity that may cause financial loss to Lightspeed or our customers and come to a final conclusion in an efficient manner; being prepared to have difficult conversations with Merchants about this activity. Day to Day transaction monitoring and underwriting of our merchant’s card payments to ensure compliance, assessing credit risk to Lightspeed and fraud risk to the merchant. And a little bit of....  Stay on top of ongoing fraud trends in the Payments Sphere, understand what dangers exist for our Merchants and offer practical advice and support on how to avoid them.

KPIs: 

Meeting the team manual review case management SLA (Service Level Agreement) Consistently identifying and managing Fraudulent merchant accounts Consistently contributing by ensuring Total Fraud Basis Points remain in SLA (Service Level Agreement) parameters by taking correct preventative actions on Fraudulent Accounts Consistently identifying and managing prohibited or restricted merchant accounts Mitigating Credit Risk loss to Lightspeed by assessing High Risk Business Models and correctly evaluating whether we can continue to offer Payment Services to them Meeting the team merchant communication case management SLA (Service Level Agreement) Following Internal Guidelines and Playbooks to underpin your Reviews and Analysis of our Merchant Portfolio.

Experience: 

Experience in a Fraud prevention/Credit Risk role and/OR experience working at a payments provider, banking, or financial services technology company Proven aptitude and desire to learn new, complex concepts and systems Knowledge of Card Scheme rules and regulations Basic knowledge of the Chargeback Process Demonstrated ability to collaborate across risk, sales and client groups and execute on priorities, influence change, and deliver results; Strong working knowledge of Excel/Google Sheets Ability to make clear, diligent decisions based on multiple data points and risk factors Good conceptual thinking with proven analytic, problem-solving and effective reporting skills Ability to work independently and make decisions based on available information Ability to work in a dynamic fast-paced environment with tight deadlines

Skills required: 

Curiosity and a passion for investigations Solution mindset  Attention to detail  Excellent communication  Time management with conflicting priorities

What’s in it for you: 

Join a growing team and help us move to the next level Amazing benefits & perks, including equity for all Lightspeeders Constant development of both your skill-set and business acumen with limitless growth opportunities Lots of autonomy, flexible work culture Innovation time to explore and learn at work Shaping the company by joining cultural & technical committees Tons of growth opportunities into technical or people management roles Opportunity to join a fast-paced, high-growth company Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story

….  And enjoy a range of benefits that will keep you happy, healthy and (not) hungry.

 

Lightspeed equity scheme (we are all owners). Flexible paid time off and remote work policies. Health insurance. Contributions to your pension plan - RRSP. Health and wellness benefit of $500 per year. Paid leave and assistance for new parents. Mental health online platform and counselling & coaching services. Training opportunities to grow your skills and career Volunteer day. Fully stacked kitchen (hot and cold beverages, meals served)  Happy hours to build your relationships with colleagues after work