The Manila Sports Risk Team is responsible for maximising profit while analysing client data and providing recommendations to ensure active management of all William Hill clients. They use various liability systems to gain insight into customer behaviour and highlight patterns.
The core objectives are achieved through verifying a customer’s account integrity and executing full impact investigation for the business and relevant departments. The role also includes daily interaction with evoke retail operators and various internal stakeholders.
This role demands a high degree of adaptability and flexibility in a fast paced and rapidly changing environment
What you will be doing:
Checking Bets Proactive in looking for issues that require investigation Ensures adherence to current MSF processes and guidelines Country Management Maximizing profit of assigned countries Provides in-depth report on the problems encountered and what has been done to resolve it Provides insight into customer behavior and highlight patterns Operational Support Handles first level escalations that entail immediate action Monitors emails and ensures all cases are handled accordingly Responds to management emails on a timely manner Process Development Has initiative in providing sound recommendations that would help improve to maximize the profit of assigned countries Business Protection Investigate issues where necessary to ensure the bets we pay out are all legitimate.
What we are looking for
Education - Bachelor’s / College Degree Excellent English verbal and written communication skills Understanding of the department’s processes and guidelines – professional knowledge Grasp of the services being offered by evoke, processes involved as well as proficiency in tools navigation Proven ability to maintain professional relationships internal/external Proven ability to resolve complex problems with minor direction and assess issues objectively Proven ability to effectively interact with all levels within the organization Proven ability to accept criticism in a professional manner PC literate; Advanced levels in Excel and Word Thrives in a fast paced environment Detail oriented and analytical Proactive Flexible to work different shifts Wide range of sports and betting knowledge. Can demonstrate a proven track record of analysing customer behaviour 1+ years trading or risk experience Internal Application Requirements: Exhibits positive behaviour in line with evoke values
What we offer:
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
Financial: Competitive salary and bonus schemes. Hybrid working: Our employees can work from home up to 40% of the time with 60% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday. Healthcare and Wellness: Tools and services to help support your well-being, including support with mental health and financial education.
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction, and ambition for the business. There couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!