**About the Role** **Risk and Compliance Specialist III - Operations and Insights SME - Dedupe** We’re looking for a Senior Subject Matter Expert to investigate safety reports and categorizing these reports as per the Uber standard. By evaluating safety insights to ensure the safety support offered provides correct resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers. The Senior Subject Matter Expert is a methodical but creative thinker, who has a love of large multi-­partner initiatives that require them to innovate, influence, and think both strategically and tactically. The individual must thrive in the type of environment that is ambiguous, fast-paced, and constantly changing. Many of the problems and challenges we face have no textbook solution, so the ability to invent is critical. **What You'll Do** 01. Perform targeted reviews in order to ensure compliance by examining safety reports 02. Review and provide recommendations for taxonomy improvements with a regional focus 03. Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders 04. Develop and implement quality assurance evaluations, including creating QA-internal agreements and managing dispute processes. 05. Work on assigned escalations through the Jira queues and met SLA expectations 06. Conduct high priority investigations requiring subject matter expertise 07. Appraises adequacy of internal control systems by completing audit questionnaires 08. Contributes to team effort by accomplishing related results as needed 09. Maintain focus on data integrity and producing work of the highest quality 10. Draft proposals for taxonomy changes and improvements. 11. Work with stakeholders across CommOps and Safety teams. Lead team sessions and bi-weekly meetings, including creating and presenting the necessary decks. 12. Identify and promote continuous improvement opportunities in training, process, and policies 13. Participate or lead projects or initiatives for continuous improvement 14. Support agents with quick questions that can be answered without an escalation needed 15. Coordinate with the Knowledge team to turn quality data into learning opportunities for both new and tenured auditors.Think strategically to drive initiatives which improve support quality, site calibration & deliver business insight from review results 16. Constantly monitor the queue to maintain the SLA under control based on a strategy previously defined. **What You'll Need** 01. Minimum 2-year of experience in Fraud/Safety at Uber 02. Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability 03. Exceptional written and verbal communication skills 04. Exceptional reading and interpretation ability, attention to detail 05. Resistance to stress and pressure of working with high severity cases 06. Passion for driving quality and process improvement. Confident presenting feedback and findings to stakeholders 07. Exceptional written and verbal communication skills 08. Confident presenting findings to upper management 09. Ability to work cross-functionally with other departments 10. High accountability and self-motivated to meet deadlines **Preferred Qualifications** 1. Safety Experience 2. Specific examples of the necessity of paying attention to detail 3. Specific examples of articulating noticed trends to drive change Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).