JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Risk and Control Officer

Work Dynamics

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The Risk and Control Officer performs analysis, review and tracking of the team’s adherence to government, client and internal JLL processes and requirements.  

He/She shall provide guidance to the team in understanding relevant regulations and policy changes and assist the team on the integration of requirements to existing operation and processes.

He /She must gain an understanding of the environment in which risks are to be managed, taking into account regulations and policy concerns, business objectives, stakeholder interests, and risk tolerance.

MAJOR RESPONSIBILITIES

Compliance to PEZA and LGU Requirements

Help the site operations team to ensure that all PEZA and LGU certificates and permit are active - NOT EXPIRED.Keep a copy of all the PEZA and LGU certificates and permits of all sites.

Compliance to Client Requirements

Monitors compliance of the team to client’s required processes and system (TPO, ADHERE, DART, Clean Desk, Record Retention, and others).Release status reports and coordinate with site team to understand support needed to complyInitiate contact with vendor partners to send full list of requirements, ensure timely submission of documents, keep track of any certificate or insurance expiration and ensure timely renewal, as needed.Liaise with the client representative handling the process in behalf of the vendor partners or site team as needed

Compliance to JLL Requirements

Monitors compliance of the team to JLL’s required processes and system (Vendor accreditation, contract, training requirements, manhour submission, Jaggaer system, quarterly vendor evaluation others).Release status reports and coordinate with site team to understand support needed to complyInitiate contact with vendor partners to send full list of requirements, ensure timely submission of documents, keep track of any certificate or insurance expiration and ensure timely renewal, as needed.Liaise with the head office representative handling the process in behalf of the vendor partners or site team as needed

Other

Understand the operational & technical situation of the site and ensure that proper tracker are maintained to ensure timely actions are taken to renew certificates or permitsAssist in the implementation and management of change control processHelp resolve complaints and concerns with solutions and follow upAssist with critical out-of-hours issues & participate as a key team member in responses to emergency situationsEnsure service deliverables meet SLAs and KPIsWork with all related parties on timely delivery of all servicesContinuous Improvement implementationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessarySupport with critical out-of-hours issues & participate as a key team member in responses to emergency situations

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Minimum 5 years of experience in Risk and Compliance, Audit or Finance in similar industryBachelor’s degree in business related field such as Accounting, Finance, Education, Economics, Business/Administration, Computer Science, Management, Information SystemsExcellent verbal and written communication skills as well as presentation skillsWith good attention to details, strong analytical, organization and administration skillsAble to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Takes initiative and proactive in natureSelf-motivatedExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

REPORTING TO

Workplace Country Lead

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.