The Program Management Lead will work as a Vice President in the COO Risk and Control Transformation team. The individual will interact across various functional groups, businesses, and risk stripes to facilitate Booking Control remediation and the delivery of appropriate risk and control solutions for Operations. The solutions will be anchored to internal requirements, regulatory commitments and industry best practices related to Booking Controls and data. The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. **Responsibilities:** + Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs. + Supports transformation initiatives required to control key operational risks across lines of business, functions and locations related to Booking Control remediation for Operations. + Execution of Data Quality Control Assessments for the Operations process, supporting the prioritized products in the Use Cases + Able to adapt to changing environments including dealing with other stakeholders across various business lines and functions. + Partner with Markets Operations, Process Owners, Control Operators, Technology, and Data Office, on the establishment of remediation for gaps identified in assessments, ensuring solutions are fit for purpose, in-line with minimum data requirements and common with enterprise guidance. + Oversees program plans meet business needs as described in the program initiation documents. + Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones. + Escalates program risks to the Program Director, or Program Sponsor, when appropriate. + Drafts closure documentation and administers the closure process + Ensures essential procedures are followed and contributes to defining standards. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 6-10 years of experience + Detailed experience in Risk and Controls is essential, with a focus on Business Processing Risk and/or Booking Controls preferred. + Front Office product knowledge preferred + Able to face off to senior stakeholders in cross functional Working Groups + Capable of prioritizing and multi-tasking in a dynamic, fast paced environment with good attention to detail + Analytical and problem-solving skills and application to improved quality, controls, and efficiency + Relevant leadership experience within a first line risk / operational risk control function. + Good understanding of program management methodologies, frameworks, processes, tools and industry best practices + Good skills in MS Suite Applications such as MS excel and MS PowerPoint **Education:** + Bachelor’s/University degree or equivalent experience, potentially Masters degree ------------------------------------------------------ **Job Family Group:** Project and Program Management ------------------------------------------------------ **Job Family:** Program Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Jacksonville Florida United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $103,920.00 - $155,880.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Nov 20, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.