Job Description

Hello Future Risk Head

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

FNB Retail Collections is seeking a Risk Head to support its business. Retail collection is a critical component of FNB, as it significantly contributes to the recovery of outstanding debts and the overall efficiency of business operations and lending. This process involves systematic follow-ups and engagement strategies to encourage timely payments from customers, which in turn helps to minimize financial risks and improve cash flow. Moreover, retail collections ensure cohesive alignment across all product houses within the organization, facilitating seamless communication and collaboration. Additionally, the retail collection team focuses on creating an optimal customer-centric journey on the platform

The Risk Head, supported by a dedicated team, will primarily focus on providing support to the Retail Collection Business Unit. They will oversee and drive the strategic and operational risk management program deliverables. This will involve ensuring that key stakeholders receive adequate support and guidance to maintain an effective risk management strategy and an acceptable risk profile. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Are You Someone Who Can ​ ​

To manage risk in a business area through development of risk management strategy aligned to segment and group strategy for area of accountability and ensure implementation thereof.Manage a team to deliver on strategy and to drive platform thinking and enabling or embedding risk capabilities to support mitigation of risk.Establish a strong risk management culture through awareness and provide oversight of risk management within your area of responsibility. Assist in conducting business process reviews, risk assessments, developing deliverables, and reporting on progress toward outcomes. This involves understanding risk tools, processes, and systems to offer necessary guidance. Maintain expert knowledge of relevant legislative amendments, industry best practices, and provide proactive advice and solutions to stakeholders. Monitor changes in legislation, regulations, initiatives, and industry practices.Drive platform behavior and thinking with relevant stakeholders across area of responsibility. Understand and balance the risk-reward trade-off to achieve strategic outcomes and inform business decisions.Engage with stakeholders across segments, Centers of Excellence (CoEs), divisions, or group levels to fulfill the risk mandate for the Collections area. Cultivate and manage productive working relationships with a variety of stakeholders, including end-users, Subject Matter Experts (SMEs), project managers, and senior staff members, as well as EXCO and relevant Risk Committees.Brainstorm, identify, and assist the business in implementing innovative best practice ideas to enhance efficiency within the organization.Proactively manage Group Internal Audit and other assurance providers to ensure an appropriate plan for the business, and handle audit findings based on their associated risk levels.Examine, verify, evaluate, and report on financial, operational, and managerial processes, systems, and outcomes to ensure integrity and compliance.

You Will Be An Ideal Candidate If You Have

Minimum Qualification: Relevant Postgraduate Certification/Degree in Commerce, Law/LLB and/or Risk Management or a related DegreePreferred Qualification: Certification in any of the following will be ideal but not mandatory: CA(SA), CIA, CRM Prac, CRM Prof, Cprac, CProf9 to 11 years' experience in a similar environment, of which 5 years ideally at management levelExperience in a financial services industry would be advantageous9-11 years risk experience within a business operations environment

You will have access to:

Opportunities to network and collaborateA challenging working environmentOpportunities to innovate

We can be a match if you are / have

Adaptable and curiousThrive in a collaborative environmentConceptual and Big Picture ThinkingEthical JudgementSolid LeadershipPeople ManagementStrategic Thinking

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Closing date: 15 February 2025

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

15/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.