At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Responsible for ensuring that organizational processes, products, and services meet established quality standards and comply with regulatory requirements. This role focuses on proactively identifying risks, implementing controls, conducting audits, and promoting continuous improvement to maintain high-quality standards and mitigate potential risks

DUTIES AND RESPONSIBILITIES:

-Ensure service operations align with company regulations, standards, and legal requirements.

-Evaluate potential risks within the team, identifying areas needing increased quality assurance.

-Collaborate with audit teams, providing necessary documentation.

-Contribute to policy development aligned with regulatory standards and risk mitigation.

-Audit processes for compliance and improvement opportunities.

-Maintain accurate records of audits, assessments, and compliance documents.

-Identify non-compliance issues, working with teams for prompt resolution.

-Provide training sessions on compliance and risk management best practices.

-Collaborate on improvements based on audits, fostering a culture of enhancement.

-Assess vendor compliance to align with standards.

-Regularly communicate compliance updates to stakeholders.

-Collaborate on incident response to manage and mitigate risks associated with security incidents.

-Ensure compliance with data privacy regulations and stay informed about regulatory changes, adapting processes accordingly.

-Generate reports on compliance and risk activities, collaborating with departments to ensure consistent compliance.

Top Deliverables:

-Compliance Rate with quality assurance and regulatory standards
-Reduction in incident rate or non-compliance issues
-Timelines and effectiveness of corrective actions following risk assessment
-Improvement in QA scores and metrics
-Training and Knowledge sharing
-Policy Updates and modernization

Competencies:

1. Customer Orientation

2. Execution Excellence

3. Learning Agility

4. Strategic Thinking

5. Innovation

KPIs:

1. Gross Service Revenue

2. Live Subscriber Base, Ave Revenue per Unit

3. Net Promoter Score

4. Service Level and Quality Assurance

5. Digital Adoption & Risk Management

6. Competency/Proficiency Uplift, Collab Index

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.