Risk Manager, Seller Fraud and Abuse Prevention
Amazon.com
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Selling Partner Abuse Team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.
The Selling Partner Abuse Team designs and implements policies, tools and technology innovations to protect customers. We are looking for a Risk Manager with good analytical and investigative skills who will be relentless in protecting our Customers. This role involves interacting through several channels and using large data sets to identify potential risks, discovering patterns of risks, and performing in-depth analysis. As a Risk Manager you will be responsible for:
- Identifying, containing, and resolving time sensitive/ high impact escalations around Collusion and compliance issues.
- Identify, drive and track initiatives that improve the customer experience.
- Conducting analysis to isolate issues, developing solutions based on changing business priorities.
- Interacting with key stakeholders to define, deliver and establish standard processes.
- Build/ standardize processes to increase efficiencies and automation where available.
An ideal candidate will be able to:
- Exercise judgment in areas where policies are not well defined.
- Operate with integrity and discretion to handle confidential information
- Understand the implications of new information for both current and future problem-solving and decision-making.
- Consider the relative costs and benefits of potential actions to choose the most appropriate one.
- Use logic and reasoning to identify the tradeoffs of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.
- Dissect complex problems to develop and evaluate options and implement solutions.
- Analyze existing policy and process gaps, and identify solutions to close them.
- Function effectively in a dynamic, fast-paced environment.
We are open to hiring candidates to work out of one of the following locations:
San Jose, CRI
The Selling Partner Abuse Team designs and implements policies, tools and technology innovations to protect customers. We are looking for a Risk Manager with good analytical and investigative skills who will be relentless in protecting our Customers. This role involves interacting through several channels and using large data sets to identify potential risks, discovering patterns of risks, and performing in-depth analysis. As a Risk Manager you will be responsible for:
- Identifying, containing, and resolving time sensitive/ high impact escalations around Collusion and compliance issues.
- Identify, drive and track initiatives that improve the customer experience.
- Conducting analysis to isolate issues, developing solutions based on changing business priorities.
- Interacting with key stakeholders to define, deliver and establish standard processes.
- Build/ standardize processes to increase efficiencies and automation where available.
An ideal candidate will be able to:
- Exercise judgment in areas where policies are not well defined.
- Operate with integrity and discretion to handle confidential information
- Understand the implications of new information for both current and future problem-solving and decision-making.
- Consider the relative costs and benefits of potential actions to choose the most appropriate one.
- Use logic and reasoning to identify the tradeoffs of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.
- Dissect complex problems to develop and evaluate options and implement solutions.
- Analyze existing policy and process gaps, and identify solutions to close them.
- Function effectively in a dynamic, fast-paced environment.
We are open to hiring candidates to work out of one of the following locations:
San Jose, CRI
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