Description Account Manager to oversee our third-party (3P) laboratory network and monitor operational performance. Responsibilities include driving Selling Partner awareness, organizing educational events, and managing feedback between laboratories and partners. Key job responsibilities • Implement laboratory testing and certification activities aligned with Amazon policy. • Execute TIC laboratory onboarding in terms of the SOP • Lead regular online/offline training sessions to address laboratories testing challenges. • Assist on preparing documentation including operation manuals, video tutorials, and FAQs. • Analyze laboratory performance metrices, identify potential issues, and propose improvement plans to drive performance improvement. • Assess laboratory’s compliance of Amazon requirements through regular audits and other activities • Work closing with the Program manager and Risk manager to ensure the smooth implementation of laboratory testing and certification service. • Monthly lab performance reports to cross risk control teams. Proving data-driven insights and improvement recommendations. • Track the status of testing requests regularly and escalate the critical issues and laboratory questions to Program Manager • Implement process improvements based on laboratory and seller feedback About the team TSE-AGS is dedicated to elevating global customer satisfaction by ensuring superior quality and safety standards for products from Asia-based sellers. We accomplish this through a comprehensive approach that includes ground-truth verification at source countries, empowering trustworthy sellers with regulatory intelligence and business growth support, establishing robust lab governance frameworks, developing seller-centric tools tailored to Asia's unique market characteristics, and building trust with international regulators. Through close partnerships with manufacturers, sellers, regulators, and government bodies, we work to enhance the reputation of Asia-sourced products while creating a seamless and compliant selling experience for our sellers across Amazon's worldwide stores. Basic Qualifications - 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Bachelor's degree or equivalent - Experience handling confidential information Preferred Qualifications - 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience - Professional auditing qualification, or similar risk or compliance credentials - Experience with SQL and Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.