Risk Ops, Amazon Music, Risk Operations, Amazon Music Trust and Safety
Amazon.com
Want to help build the future of music and audio entertainment?
Imagine being part of an agile team, where your ideas have the potential to reach millions. Envision working within a startup atmosphere, while being able to leverage the resources of a Fortune 500 company. Picture working on bleeding-edge consumer applications, where every team member is a critical voice in the decision-making process. Welcome to Amazon Music.
Amazon Music builds new experiences for Amazon Music listeners. We help our customers discover up-and-coming creators, while also having access to their favorite music and podcasts. We build systems that are distributed around the world, spanning our music apps, web player, and voice-forward experiences on mobile and Amazon Echo devices, powered by Alexa. Amazon Music products support our mission of delivering audio entertainment in new and exciting ways that listeners love.
Amazon Music’s Trust and Safety team is looking for RiskOps Specialists to moderate Trust and Safety issues for emerging audio products. You will work with a cross-functional team that includes Product, PR, Engineering and executive leadership. This role will own all moderation decisions and drive expedient resolution for critical issues.
The successful candidate will be expected to have high judgment and enjoy working in an ambiguous space. This person will evaluate user complaints with regards to violations which includes but are not limited to subjects such as copyright violations, hate speech, harassment. They will drive root cause analysis (RCA) for critical issues and Leverage technology and innovation to bring continuous improvement to the operational processes. They will effectively prioritize work time to ensure productivity and satisfy team standards for time spent in order to consistently achieve service levels.
This person will be be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail. The ideal candidate will be metrics-driven with strong ownership and focus, with ability to prioritize effectively, and communicate clearly and persuasively. They will assist in creating and redefining Standard Operational Procedures (SOP). The right candidate will be willing to review and evaluate content that may be considered religiously sensitive, politically extreme or otherwise controversial or offensive. They will serve as a role model by displaying a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.
Come make history, as we launch new projects for millions of listeners.
Key job responsibilities
Using Our Trust and Safety Policies and Community Guidelines, you will be responsible for analyzing and reviewing content, user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users (USV) or flagged by the system (ML). This role will own all moderation decisions and drive expedient resolution for critical issues
Imagine being part of an agile team, where your ideas have the potential to reach millions. Envision working within a startup atmosphere, while being able to leverage the resources of a Fortune 500 company. Picture working on bleeding-edge consumer applications, where every team member is a critical voice in the decision-making process. Welcome to Amazon Music.
Amazon Music builds new experiences for Amazon Music listeners. We help our customers discover up-and-coming creators, while also having access to their favorite music and podcasts. We build systems that are distributed around the world, spanning our music apps, web player, and voice-forward experiences on mobile and Amazon Echo devices, powered by Alexa. Amazon Music products support our mission of delivering audio entertainment in new and exciting ways that listeners love.
Amazon Music’s Trust and Safety team is looking for RiskOps Specialists to moderate Trust and Safety issues for emerging audio products. You will work with a cross-functional team that includes Product, PR, Engineering and executive leadership. This role will own all moderation decisions and drive expedient resolution for critical issues.
The successful candidate will be expected to have high judgment and enjoy working in an ambiguous space. This person will evaluate user complaints with regards to violations which includes but are not limited to subjects such as copyright violations, hate speech, harassment. They will drive root cause analysis (RCA) for critical issues and Leverage technology and innovation to bring continuous improvement to the operational processes. They will effectively prioritize work time to ensure productivity and satisfy team standards for time spent in order to consistently achieve service levels.
This person will be be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail. The ideal candidate will be metrics-driven with strong ownership and focus, with ability to prioritize effectively, and communicate clearly and persuasively. They will assist in creating and redefining Standard Operational Procedures (SOP). The right candidate will be willing to review and evaluate content that may be considered religiously sensitive, politically extreme or otherwise controversial or offensive. They will serve as a role model by displaying a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.
Come make history, as we launch new projects for millions of listeners.
Key job responsibilities
Using Our Trust and Safety Policies and Community Guidelines, you will be responsible for analyzing and reviewing content, user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users (USV) or flagged by the system (ML). This role will own all moderation decisions and drive expedient resolution for critical issues
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