Background & Position Overview:

This position is within the US Consumer Recovery Risk team. The Recovery Risk team’s mission is to assist delinquent or charged-off customers to bring their account current or fairly resolve their debt. The Recovery Risk team owns strategy and policy and partners closely with the Operations and Technology teams for the implementation and monitoring of the strategies. Through this partnership, the members of the team have a good opportunity to implement new strategies and see tangible impacts of their work to assist customers.

Key Responsibilities:

Recommend new recovery strategies that will reduce lossesOptimize treatments applied to accounts across recovery stages to ensure business objectives are realized while maintaining strict adherence with regulatory guidance and policyHypothesis development, analysis, test design, champion challenger analysis to improve strategy effectivenessIdentify new opportunities to improve efficiency in Collections and RecoveryResponsible to track performance and communicate results to managementAnalyze tests and performance using SAS/SQL, Teradata.  Conduct P&L analysisIdentify areas to reduce cost of Collections and Recovery business areas without negatively impacting performanceCollaborate with Operations to execute strategies, validate execution and report statusPartnering with others (both inside & outside the team) to implement and assess strategy changesProvide simple, concise and clear communications of complex data trends and analyses to senior managementProvide support for regulatory exams, internal audits & reviews

Qualifications:

5 to 8 years of experienceFour-year degree in Statistics, Economics, Engineering, Finance, Mathematics, or a related quantitative field. Graduate degree is highly desirable.2 years credit risk management or analytics experience is preferred, but not requiredProficiency in data extraction, transformation, analytics along with application of statistics for inferences using large datasetsIntermediate proficiency in at least one of the following statistical software packages: SAS (preferred), SPSS, Statistica, S+ or some equivalent or R/ R StudioExperience with Teradata, SQL programming in a UNIX environmentAbility to establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiativesOutstanding communication and presentation skills, excellent interpersonal skills, thought leadership and should be comfortable working with ambiguityThe successful candidate should have demonstrable analytic and project management skills

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Job Family Group:

Risk Management

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Job Family:

Risk Framework and Policy

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Full Time Salary Range:

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Feb 11, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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