Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Schedule Details:

Friday, Monday, Thursday, Tuesday, Wednesday

Scheduled Hours:

0800-1700

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

10010 - 0114 Nursing Information System

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I.     Major Responsibilities:

1.    Responsible for designing future state workflow from a user perspective and delivering functional requirements; ensures that system design follows best practice design principles. 
2.    Coordinates and leads clinical content development and maintenance within clinical applications, including Epic. Works closely with the build team to ensure product functional design matches system capabilities and architecture. 
3.    Designs scalable and maintainable system solutions. Lead initiatives to optimize the system functionality and workflow processes using LEAN processes.
4.    Assesses clinician enhancement requests, and champion the requests through change management processes.
5.    Troubleshoots and works with the appropriate teams to develop resolution for issues that are identified.
6.    Maintains a process for periodic review of application content with updates to content as required by evidence and best practices and clinical requirements
7.    Provides support to providers and other clinicians directly in areas as assigned; is responsible for ensuring clinician comfort and adoption of the Electronic Health Record system(s).
8.    Designs, develops, and implements processes related to the clinical information systems and Electronic Health Record with minimal supervision.
9.    Facilitates multidisciplinary team - physicians, nurses, pharmacists and other health care professionals to evaluate current state and develop future state design of applications by building consensus and using efficient decision-making processes.
10.    Designs the system that is user-friendly, and that the User Interface layer presents content, format, and navigation in a logical, useful and efficient manner for clinical use adhering to procedures and policies of the organization.
11.    Participates in hardware selection process to evaluate usability and ergonomics.
12.    Recommends innovative ideas, processes, and/or procedures for enhancements, additions, and modifications to improve existing systems .
13.    Functions as a subject matter expert and liaison between clinicians, business owners and build team to design solutions.
14.    Understands application requirements from clinical, quality, regulatory, and operational perspectives.
15.    Participates and provides input into the E.H.R. project planning processes. 
16.    Responsible for project management activities of assigned projects related to the Electronic Medical Record seeing it the through the life cycle - planning, designing, development, testing, end user training, implementation support and adoption. 
17.    Develops process flow charts for department workflows and create detailed program specifications and flowcharts.
18.    Utilizes project management methodologies to help lead system-wide clinical teams in developing and implementing standardized care transformation processes
19.    Ensures that design connects evidence-based clinical literature and guidelines and promotes evidence-based practice
20.    Ensures that design reduces unnecessary variation in care and care processes promoting standardization across the healthcare system
21.    Monitors and reports on system implementation and track progress towards reaching goals and outcomes.
22.    Creates and implements change management plans using LEAN  model 
23.    Assists in developing and implementing organizational strategies to move the electronic clinical system toward an integrated computerized health record across entities
24.    Oversees continuous learning and facilitate end-user adoption and change management methodologies to ensure successful outcomes. 
25.    Reviews and refines training content and communications to clinical end-users to ensure relevance and significance.  
26.    Participates in rounding and providing “at the elbow” support in real time.  
27.    May require travel between hospitals, and/or ambulatory clinics and/or WBC as needed.
28.    May require participation in meetings outside of normal business hours including occasional evenings and/or weekend, coverage during go-live events, on-call shifts.

Standard Staffing Level Responsibilities:  

1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.     Position Qualifications:
License/Certification/Education:

Required:
1.    Bachelor’s degree in Nursing.
2.    Licensed to practice Nursing or related clinical specialty in the State of Massachusetts.

Preferred:
1.    Master’s degree in nursing or a related clinical field. 

Experience/Skills:

Required:
1.    Minimum of 3 years of nursing or clinical experience within a hospital or ambulatory setting. 
2.    Strong knowledge of clinical processes and operations in a large health care system. 
3.    Knowledge of workflow, process redesign and change management. 
4.    Experience using or implementing an electronic health record.  
5.    Excellent communication skills.

Preferred:
1.    - 
 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a normal office and lab environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.