Description The IMPACT Pilot is an innovative new program in ambulatory care at UCLA where registered nurses (RN) will work in a virtual team-based environment supporting nurse practitioners, physicians, and staff of ambulatory clinics to assist in the management of physicians' CareConnect inbasket, care gap closure, and population health initiatives. In this role, you will + Provide virtual patient care, at the top of your license, during the course of addressing in-basket messages. + Provide patient education in clinical areas relevant to your scope of work. + Through frequent communication with clinic staff, provide guidance and best practices when identified. + Working with the Administrative Director, Medical Director, Nurse Practitioner, and Clinic Manager, provide feedback on the pilot and identify areas for improvement and growth. Salary Range: $63.83-$96.57 Hourly Qualifications Required: + CA RN License + BSN/MSN Degree + ACLS from the American Red Cross or American Heart Association + Experience working with Electronic Medical/Health Records and documenting electronically. + Minimum 5 years (10 years preferred) of recent Telephone Triage experience, urgent care, or ER/ED. + Ability to recognize abnormal laboratory values and report to the nurse practitioner and/or physician. + Skill in speaking English clearly and distinctly, with appropriate grammar. Ability to interpret and describe patient assessments and identify nursing interventions. Must have pleasant and courteous telephone voice and manners. + Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors. + Experience with a variety of specialties & sub-specialties. + Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur. + Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. + Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment. + Familiarity with Nursing regulations, institutional standards of care and risk management. Preferred: + Familiarity with UCLA Health. + Strong EPIC (EMR) knowledge. + Ability to speak Spanish. UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.