Job Description

This is a full time position working night shift at Northwest Medical Center!

Job Summary

The Supervisor, House - RN provides critical leadership during assigned shifts to oversee hospital operations and ensure the delivery of safe, high-quality patient care. This role acts as the administrative point of contact during non-business hours, including evenings, nights, weekends, and holidays. The Supervisor coordinates patient flow, manages staffing, addresses emergencies, and ensures compliance with hospital policies and regulatory standards, serving as a resource for clinical and non-clinical staff.

Essential Functions

Oversees hospital operations during assigned shifts, ensuring appropriate staffing levels across departments to meet patient care needs. Monitors hospital census, coordinates admissions, discharges, and transfers, and ensures optimal bed utilization. Acts as the administrative point of contact for staff, patients, and families during non-business hours, addressing inquiries, resolving conflicts, and providing support. Responds to emergencies, crises, and critical patient care issues, coordinating resources and personnel to ensure safety and quality care. Serves as the incident commander in disaster situations until relieved by a senior leader, ensuring effective communication and resource allocation. Supervises nursing staff, providing clinical guidance, oversight, and support to ensure proper delegation and care delivery. Promotes efficient use of organizational resources to deliver cost-effective and safe patient care services. Ensures compliance with hospital policies, procedures, and regulatory standards, identifying and addressing deviations. Handles patient and family complaints and inquiries with professionalism, empathy, and appropriate resolution strategies. Completes and validates the midnight census, ensuring accurate patient counts and bed status are reported. Conducts hospital rounds to assess staff and patient needs, ensuring adherence to safety protocols and quality standards. Facilitates communication between staff, physicians, and administration to resolve issues and maintain operational efficiency. Provides administrative decision-making support in the absence of department managers or senior administrators, escalating critical issues to the Administrator on Call (AOC) as needed. Identifies opportunities for performance improvement and assists in implementing initiatives to enhance care delivery and patient satisfaction. Monitors and maintains an adequate supply of resources, ensuring staff have the tools necessary to provide quality care. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

Associate Degree in Nursing required Bachelor's Degree or higher in Nursing preferred 2-4 years of clinical nursing experience in the acute care environment required 0-2 years of prior leadership or supervisory experience preferred

Knowledge, Skills and Abilities

Strong clinical knowledge and the ability to manage complex patient care situations. Effective leadership and decision-making skills in high-pressure and emergency situations. Proficient in managing hospital operations, including staffing, patient flow, and resource allocation. Excellent communication and interpersonal skills to foster collaboration among staff, physicians, and administration. Knowledge of hospital policies, regulatory standards, and best practices in patient care. Strong problem-solving and critical-thinking skills to address operational and patient care challenges. Ability to handle sensitive patient and family concerns with professionalism and empathy.

Licenses and Certifications

RN - Registered Nurse - State Licensure and/or Compact State Licensure required BCLS - Basic Life Support required and ACLS - Advanced Cardiac Life Support required

Northwest Medical Center (NMC) is a 287-bed hospital, seven urgent care facilities, a freestanding emergency center, Northwest Transitions Inpatient Rehabilitation, Women's Center, and a large physician group, we offer you a variety of settings in which to work. Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees. NMC provides a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, NMC is a great place to work. Accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor - priority referral Protected Veterans requested.