Provides direct supervision of the Care Navigators on the campus of Toledo Hospital. Ensures alignment of policies and procedures with Care Navigation strategy and goals. Promotes safe transitions of care for patients though operationalizing the core competencies of transitional care management, including relationship development, health promotion, comprehensive risk assessment and mitigation, connectivity with resources, and hand off.

ACCOUNTABILITIES
1. Contributes to the design, development and implementation of policies, protocols, and procedures to ensure standardization in process and promote operationalization of core competencies of transitional care management.
2. Responsible for on-boarding of Care Navigators and assimilating this role into the acute care clinical workflow management. Provides administrative and clinical supervision for Care Navigation.
3. In collaboration with Care Navigation leadership, oversees outcomes for Care Navigation program to align best practice, in support of quality, satisfaction, length of stay/capacity management, and utilization.
4. Remains knowledgeable about current regulatory standards that impact the Care Navigation department and process/workflows and contributes to process and policy alignment. Develops  and implements audit tools and processes to ensure compliance with documentation requirements.
5. Utilizes coaching, mentoring, and education processes to ensure success of employee related to job functions. Contributes to employee evaluation process for Care Navigation.
6. Promotes connectivity between acute and ambulatory Care Navigation to ensure safe transitions of care for patients.
7. Contributes to special projects, as assigned.
8. Contributes and actively participates in the self-appraisal of the departmental effectiveness by providing input into the execution of the department goals and plans for improvement. Contributes to development of specific education and orientation programs to assist in meeting the department goals.
9. Other duties as assigned.