Description

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ  Road supervisor needed in Lansing, MI.

Transdev is actively seeking a road supervisor to support our paratransit service. Road Supervisors are an integral part of daily operations. They assure all routes are completed in compliance with safety procedures. This position also monitors and coaches bus drivers. We hire individuals who make safety and customer service their top priorities.

What We Offer: $20.50 hourly rateComprehensive benefits401(K) retirement planPaid time offPaid holidaysAbility to advance your career

Responsibilities: 

Always demonstrate a “safety first” mindset.Performs observational spot checks on operator’s safety, driving, and customer service skills.Monitors operator and passenger behavior while in service.Ensures operators are fit-for-duty at all times.Performs on-the-spot coaching, training, and evaluations when necessary to assist operators in overcoming operational challenges and to maintain compliance with all company policies and client specifications.Conducts on the road observations of service to ensure proper implementation of all policies and procedures.Assesses and reports safety conditions that may affect service and/or routes. (Ex. road conditions, fallen wires, tree damage, etc.)Communicates face-to-face with the riding public as a customer service agent.Processes passenger complaints and initiates corrective actions designed to improve customer relations and services.Initiates investigations into causes of accidents, interviews operators to determine responsibility, takes actions on findings, and submits reports to management.Works with dispatch to assist them with efficient operations, timeliness, vehicle swaps, and aids in communication between the shop if needed.Active involvement with campaign trainings and safety programs.Provides daily, weekly, and monthly reports.Qualifications: Must be at least 21 years old (for insurance purposes ONLY).Must have a valid Commercial Driver’s License (Class B with passenger endorsement) for the state of MI and clean driving record.Must have possessed a driver's license for greater than 5 years.Possess excellent customer service and communication skills.Knowledge of operator and shop safety standards.Must be able to work flexible hours and/or shifts.Ability to pass a pre-employment background check, drug screen, and Department of Transportation (DOT) physical.Supervisory experience preferred.Physical Requirements: 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.90% of work is accomplished in an open garage facility.Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, and stooping. Must be able to lift or handle up to 50-100 pounds.While performing the duties of this job, the employee frequently works in outside weather conditions.If you have any questions, please contact Marcus White, Human Resource Generalist at 517-331-8338For more information, please visit our website at: www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm Drug free workplace If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants:  Please Click Here for CA Employee Privacy Policy.