Work Setup: Fully Remote

Location: Makati, Metro Manila, Philippines

 

 

Summary:

 

The Sr Developer Business Process Automation reports to the Manager, Intelligent Automation, and supports efforts to provide process automation capabilities to the Hershey Company.  The Hershey Business Platforms (HBP) Process Automation Team to works to identify, analyze, and implement opportunities for automation that can be leveraged across all areas of the company globally while adhering to the established Process Automation governance structure. The Specialist will work primarily with the Customer Service team, becoming especially familiar with their processes in order to better identify automation opportunities and propose effective and efficient solutions. 

The Specialist will participate in all phases of the “automation cycle,”

Identify and Analyze  Document   Design, Test, and Implement  Monitor and Improve  

 

 

Major Duties/Responsibilities:

 

Identify and Analyze:

Collaborate with the global HBP Process Automation Team in the utilization of established procedures to analyze potential automation use cases  Participate in initial discussions to identify potential business processes for automation  Collaborate and establish business relationships with Process Owners and Subject Matter Experts to fully understand candidate processes  Methodically examine the structure of processes including upstream and downstream ramifications, making strategic decisions to determine fit for automation, fully understanding selection criteria   Identify any process re-engineering opportunities  Estimate timelines for the development of automated processes  Manage automation priorities, scheduling implementation in accordance with company objectives and major initiatives like enterprise system upgrades  Establish partnership with Information Services and serve as a liaison with appropriate personnel to understand system capabilities and requirements 

 

Document:

Collaborate with Subject Matter Experts to identify business requirements  Partner with Subject Matter Experts to create process documentation to be used in automating processes, ensuring alignment with process policies and procedures  Maintain a single documentation repository that can be leveraged across the organization  Maintain existing documentation as changes are made to processes

 

Design, Test, and Implement:

Learn and become an expert in the Hershey designated software application for Process Automation (Blue Prism)  Using requirements and process documentation, design and build automation capabilities   Lead testing efforts with Subject Matter Experts to fully unit test developed processes  Upon testing sign-off, partner with the Business Process Automation Controller to lead process implementation based on project timelines

 

Monitor and Improve:

Proactively collaborate with the Business Process Automation Controller to monitor automation resources to ensure optimal operational utilization  Proactively perform regular reviews/analysis of automated processes to identify process re-engineering opportunities   Assist in establishing Key Performance Indicators (KPIs) to monitor the Process Automation program

 

 

Minimum Education and Experience Requirements:

 

Education: Bachelor’s Degree required, in Business Administration, Finance, Information Technology or other related fields

 

Experience:

Must have at least 5 years plus of related experience  Must be an established Blue Prism developer Must have proven skills and experience with automation software (such as Blue Prism - highly preferred, UIpath, Power Automate. etc.) Must be able to work independently as a self-starter Proven experience in the successful delivery and support of Excel macros, Visual Basic scripts or other configuration/scripting type technology is a plus Understanding of workflow-based, if this-then that, logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution Willingness and ability to blend business analysis with hands-on configuration of automated processes in the designated automation software toolset  Proven experience prioritizing and managing multiple projects/areas of responsibility simultaneously  Strong technical skills with SAP, Microsoft Office Suite  Strong written and oral communication skills  Strong team building and interpersonal skills; strong facilitation skills; strong attention to detail Demonstrated ability to work across disciplines and customer teams to generate new processes and/or resolve issues  Amenable to a night shift schedule (8PM TO 5AM)

 

 

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