Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryFor Behavioral HealthProcess request for medical record and itemized bill copies in a timely and efficient manner ensuring accuracy and providing the highest quality customer serviceSafeguards and protects the patientrsquos right to privacy by validating written authorizations ensuring that only authorized individuals obtain medical records and other protected health information PHI with proper authorization as outline by Health Information Management Department policies HIPAA Federal and State Statutes All requests are properly entered in Epic to ensure timely processing and tracking Position ResponsibilitiesKey Areas of Responsibility Processing Hartford Healthcare At Home HHCAH Requests ndash Receives sorts opens and reviews all documented requests To ensure HIPAA compliance logs all cases in Epicrsquos Release of Information ROI tracking module determines appropriateness of all requests then process same within daysDemonstrates adherence to established policies and procedures related to HHCAH ROI Maintain less than requests on the day reportDemonstrates the ability to interpret and adhere to established policies and procedures related to HIPAA and adheres to all applicable HIM Departmental policies Quality Assurance Performs self quality checks on work to assure accuracy of the release confidentiality proper tracking in HHCAH ROI database and appropriate invoicing Customer Service Communicates Educates updates responds to inquiries with internalexternal customers patients attorneys law enforcement auditors insurance company representatives and other members of the Hartford Healthcare team effectively and efficiently in a professional and courteous manner regarding requests as needed providing high quality customer service via phonefaxmail or in person Properly respond to departmental emails and voicemails in a timely manner Responsible for answering incoming calls directing calls to appropriate associates mail distribution assist and answer walk in visitors enquiries requisition of supplies Education Actively participate in educational sessions regarding HIPAA or other regulatory requirements and other Release of Information training programsinitiatives Performs other duties that relate to the daily functioning of the ROI unitWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryFor Behavioral HealthProcess request for medical record and itemized bill copies in a timely and efficient manner ensuring accuracy and providing the highest quality customer serviceSafeguards and protects the patientrsquos right to privacy by validating written authorizations ensuring that only authorized individuals obtain medical records and other protected health information PHI with proper authorization as outline by Health Information Management Department policies HIPAA Federal and State Statutes All requests are properly entered in Epic to ensure timely processing and tracking Position ResponsibilitiesKey Areas of Responsibility Processing Hartford Healthcare At Home HHCAH Requests ndash Receives sorts opens and reviews all documented requests To ensure HIPAA compliance logs all cases in Epicrsquos Release of Information ROI tracking module determines appropriateness of all requests then process same within daysDemonstrates adherence to established policies and procedures related to HHCAH ROI Maintain less than requests on the day reportDemonstrates the ability to interpret and adhere to established policies and procedures related to HIPAA and adheres to all applicable HIM Departmental policies Quality Assurance Performs self quality checks on work to assure accuracy of the release confidentiality proper tracking in HHCAH ROI database and appropriate invoicing Customer Service Communicates Educates updates responds to inquiries with internalexternal customers patients attorneys law enforcement auditors insurance company representatives and other members of the Hartford Healthcare team effectively and efficiently in a professional and courteous manner regarding requests as needed providing high quality customer service via phonefaxmail or in person Properly respond to departmental emails and voicemails in a timely manner Responsible for answering incoming calls directing calls to appropriate associates mail distribution assist and answer walk in visitors enquiries requisition of supplies Education Actively participate in educational sessions regarding HIPAA or other regulatory requirements and other Release of Information training programsinitiatives Performs other duties that relate to the daily functioning of the ROI unitEducationmiddot High School Diploma or Equivalent requiredExperience Previous experience in a medical office or HIM departmentmiddot Minimumo yearsrsquo Clerical experience in a Health Care settingo Knowledge of release of information regulations both Federal and Stateo Good communication skills both written and verbalmiddot Preferredo yearsrsquo experience in Health Information Management fieldo Medical Terminology coursework requiredo Knowledge of release of information regulations both Federal and Stateo Good communication skills both written and verbalLanguage Skillsmiddot Must be able to speak read and write English Second language abilities a plusKnowledge Skills and Ability Requirementsmiddot Knowledge of release of information regulations both federal and Statemiddot Computer literate and possess experience with Microsoft Office Suite Email and other Softwaremiddot Excellent communication skills both verbal and writtenmiddot Strong customer skillsmiddot Problem solving and critical thinking skillsmiddot Must be a team playermiddot Consistently demonstrate tact and diplomacyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot High School Diploma or Equivalent requiredExperience Previous experience in a medical office or HIM departmentmiddot Minimumo yearsrsquo Clerical experience in a Health Care settingo Knowledge of release of information regulations both Federal and Stateo Good communication skills both written and verbalmiddot Preferredo yearsrsquo experience in Health Information Management fieldo Medical Terminology coursework requiredo Knowledge of release of information regulations both Federal and Stateo Good communication skills both written and verbalLanguage Skillsmiddot Must be able to speak read and write English Second language abilities a plusKnowledge Skills and Ability Requirementsmiddot Knowledge of release of information regulations both federal and Statemiddot Computer literate and possess experience with Microsoft Office Suite Email and other Softwaremiddot Excellent communication skills both verbal and writtenmiddot Strong customer skillsmiddot Problem solving and critical thinking skillsmiddot Must be a team playermiddot Consistently demonstrate tact and diplomacyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment