**Position Summary** The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements. + Evaluate and execute end-user role assignment request based on market agreed procedures/policies + Collaborates with market Internal Control or Control Framework team on role assignment concerns like SOD, role-on-top and cross-market role requests. + Performs End User Role localization and ensure it is delivered on time. + Execute Role Variant creation and update in PRAM. + Raise a RDS based on the input received from Analyst or Market Role Links. + Documents all requests/activities in the ticket management tool following defined standards and best practices + Ensures timely resolution of all tickets within agreed SLAs and KPIs + Ensures timely response to emails sent to the group's generic mailbox + First level analysis of issue related to authorization such as SU53 interpretation, role assignment, or activity types. + Updates CATS in a timely manner + Create/review/update Standard Routines + Continuous awareness and adherance to GLOBE standards, control best practices and risk and control procedures + Deliver process improvement initiatives + Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time. **What will make you successful** + Graduate of Bachelors Degree preferrably Information Tech or any related course + Quick learner and ability to adapt to challenging environments + Able to multi-task and works well under pressure + Good interpersonal and communication skills + Customer service orientation + Analytical and with strong problem-solving skills