About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description We invite you to become part of our Crew at one of the most desirable destinations on the Eastern Shore, Inn at Perry Cabin. A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com Overview POSITION SUMMARY Adhere to hotel specifications and standards in servicing vacant or occupied guest rooms. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position. ESSENTIAL JOB FUNCTIONS Respond to all guest inquires promptly. Service an assigned number of guest rooms in the time allotted. Clean rooms to exact hotel standards. Follow all room cleaning procedures. Maintain a clean, neat, and well-stocked supply cart. Check all equipment prior to and after use to ensure good working condition. Remove In-Room Dining tables and trays from guest rooms. Turn in all articles found to a supervisor or dispatcher. Follow all safety procedures when using chemicals. Dispose of all trash properly. Handle all dirty linen appropriately. Practice aggressive hospitality at all times. Maintain knowledge of hotel features/services, outlets, hours of operation, etc. Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. Be an ambassador of the hotel and the company at all times, in and out of the work place. Support Leading Quality Assurance; strive to continuously improve. Ensure by example that the Belmond Hotels philosophy is known. Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community. Be knowledgeable of, implement, communicate, and comply with policies of Inn at Perry Cabin and its Hotel Human Resources Department. Maintain confidentiality and security of all guest and general hotel information. Assist in other areas as needed. SUPERVISORY RESPONSIBILITIES None WORKING CONDITIONS The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equipment to Be Used Standard office equipment, including telephone, copier, calculator, fax; standard cleaning equipment including vacuum, mop, and various cleaning agents. Formal uniform. Physical & Mental Requirements Regularly required to stand, walk, talk and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to stoop, kneel, and crouch. Requires manual dexterity sufficient to operate standard cleaning equipment. Requires normal range of hearing and vision. Must be able to lift equipment, supplies, etc. of at least 30 pounds. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Work Environment Interior & Exterior of hotel—occasional exposure to direct sunlight, high humidity, extremes of heat and cold, noise, cleaning agents, and other conditions associated with the hotel environment. The work environment includes high guest contact and noisy, crowded environment; may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Qualifications JOB REQUIREMENTS Education & Experience High school diploma or GED preferred. Skills Ability to communicate in English with hotel guests, suppliers, and employees to their understanding. Ability to provide friendly, efficient and courteous service to guests. Understanding of cleaning standards and procedures. Ability to work independently and exercise judgment to resolve issues that arise during daily operations. Ability to handle the stress inherent in interacting with co-employees and resolving guest problems. Ability work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests. Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of St. Michaels and surrounding areas. Ability to provide legible communication. Ability to complete work in a timely, accurate and thorough manner. Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel. Understanding of the luxury hotel environment. Additional foreign language skills a plus. Compensation Range The compensation for this position is $15.50/Hr. - $15.50/Hr. based on qualifications and experience.