REQ11111 Room Attendant (Open)

PRIMARY RESPONSIBILITIES:

Provides cleaning service and turndown in accordance with the established Standard Operational Standards (SOPs) to achieve set Minimum StandardsDelivers special amenities and set up for guest rooms upon request (e.g. decorations on special occasions)Provides personalized service and prompt attention to guests from arrival through departure Creates request on guestroom maintenance problem and ensure that concern is rectified accordingly, and guests are not disturbed on the process Includes replenishment of Mini BarObtains guest preference to increase guest loyaltyEnsures that guest complaints are handled politely, timely and efficiently adhering to the hotel’s policies and proceduresMaintains knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly Reports any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate mannerParticipates actively in Health & Safety activities to ensure that workplace hazards are minimized, and the health and safety of all employees is valued Maintains the cleanliness of the heart-of-the-house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as requiredReports accidents, injuries, unsafe work conditions and/or security issues to supervisorsHandles Housekeeping equipment and machines with careCreates service orders necessary for any guest room facility that is defective, faulty and/or malfunctioningHandovers and reports all “found item/s” to the appropriate departmentsPerforms any other duties as maybe assigned by supervisors

QUALIFICATIONS:

Education

High School graduate

Experience

At least 1 year working experience in a similar position at a luxury Hotel preferably

Skills / Competencies

Strong sense of teamworkAttention to detailDisplays high commitment to improving customer service, always strives to achieve Customer satisfactionAbility to move, lift of minimum 12 kg, carry, push, pull and place objects on a frequent basis without assistance

PERSONAL COMPETENCIES:

Achieves agreed objectives and accepts accountability for resultsAbility to work night shifts, weekends and holidays on rotation basisDisplays a high commitment to delivering resultsLeads others to achieve business objectivesCommunicates effectivelyDisplays the highest level of integrityAbility to maintain discretionSelf-motivatedApproachable