The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room.

Are you RED?

You are a hotelier and details are your thing – you know operations and you focus on the details of keeping your community cleanYou are passionate – about technology, innovation, creativity, art, and all things interestingYou are social – you understand that hotels are communities and you bring your whole self to workYou are a communicator – face to face or via social media, connecting with others is what you do best

To make our HR folks happy… below highlights of few of those typical ‘responsibilities’ and ‘requirements’ for this role.

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroomMaintains cleaning protocolsEmpty all trash containers and replace with fresh linersRestock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper itemsEnsure removal and appropriate disposition of guest room trays, glass and silverwareClean and vacuum exterior entry and hallwaysKeep linen closets and supply areas clean and organizedEnsure guest laundry and dry-cleaning orders are attended to promptlyNotifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needsPromptly handles guest complaints or requests and refers to supervisor if unable to handleEnsures that all rooms or suites are secured upon leaving the guest room or suite

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution, and follows through when resolving guest problemsProvides Yes I Can! genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

   

Requirement/Skills

Ideal candidate will have a minimum of one -year hospitality experience in housekeepingFollows instructions and communicates effectivelyWorks well independently or as part of a teamStrong attention to detailCommitment to exceptional guest serviceCan clean multiple room types and meet the daily cleaning quotaWilling to work a flexible schedule including weekends and holidaysAdheres to the policies and procedures of the hotel

Physical Demands

Perform repetitive hand and arm movements.Ability to lift up to 50 pounds.Ability to pull, push up to 100 pounds.Must be able to squat, bend, kneel and twist.Ability to stand for long periods of time.Occasional lifting of up to 50 pounds

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.