Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Handle guest complaints ensuring guest satisfaction.  Maintains standards of quality and cleanliness throughout daily assignments.  Observes all house and safety rules, housekeeping room procedures, and security procedures.  Inspects, cleans (as needed) and services assigned guest rooms by category priority according to franchise and hotel standards.  Returns and restocks cart at end of shift.  Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities

Supervise, train and inspect the performance of assigned Guest Room Attendants and Floor Housepersons, 
ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum 
service to guests. Also responsible to clean guest rooms on occasion, as needed. 

Qualifications   (Essential):
• Prior experience as a Guest Room Attendant.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests/visitors, management and coworkers to their understanding, both in person and by telephone.
• Ability to provide legible communication and directions.
• Knowledge of proper chemical handling.
(Desired):
• High school graduate.
• Any supervisory experience.
• Previous guest relations training.
• Fluency in a second language, preferable Spanish