Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.

Essential Functions and Responsibilities

Maintains Room Service tracking and control records and filesStays informed of status of menu item availabilityAssists guests with selection of food, beverage, wine, dessert and specialty items,Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form saleTakes and processes room service orders in a timely manner according to Loews standardsCompletes Room Service paperwork to ensure proper billing of all charges to appropriate guest accountResponds to complaints regarding room service orders in appropriate manner according to Loews standardsPosts Amenity charges to guest accountsDistribute amenities to server by confirming guest room number of guestDispatch bussers/ server to handle guest requestsCall back guest to confirm guest satisfaction with food quality and serviceOther duties as assigned

Supportive Functions and Responsibilities

Promotes and applies teamwork skill at all timesNotifies appropriate individual promptly and fully of all problems and/or unusual matters of significanceIs polite, friendly, and helpful to all guests, management and fellow employeesAttends all appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Knowledge of food and beverage terminology, ability to learn upselling and order taking proceduresExceptional guest service and telephone skillsComputer skills, ability to operate basic office equipmentEffective organizational and communications skillsAbility to work flexible schedule to include weekends and holidays

Education: 

High School Diploma or equivalent