Job Summary
The Room Service Server is responsible for taking and delivering customer's In-Room food and drink orders, serve food and beverages, prepare itemized checks, and accept payments providing the highest quality service while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation.
Job Duties & Functions
•Comply at all times with SW Hotel Management standards and regulations to encourage safe and efficient hotel operations.
•Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
•Perform opening and closing side work according to Aimbridge Hospitality standards to ensure that guests are served promptly and efficiently.
•Serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
•Ensure that the room service area and Cafe wait station is kept clean and tidy.
•Follow SW Hotel Management portion control and checking procedures precisely.
•Be familiar with the operation of the P.O.S. system.
•Carry out cashiering functions in closing checks and servicing the guest.
•Follow all state liquor laws.
•Maintain a warm, friendly demeanor at all times.
•Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
•Perform other tasks/jobs as assigned by the supervisor or manager.
Physical Requirements
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Posted February 24, 2025