JOB OVERVIEW:  Responsible for setting up, delivering and retrieving all food and beverage orders to guests’ rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement of company standards.

ESSENTIAL JOB FUNCTIONS:

1.            Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.

2.            Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

3.            Set up and deliver all VIP amenities.

4.            Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.

5.            Complete all shift side-work as outlined in the hotel’s operating policies and procedures.

6.            Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.  Report all communication to immediate shift supervisor.

7.            Perform all cash handling responsibilities in accordance with company policies and procedures.

8.            Comply with attendance rules and be available to work on a regular basis.

9.            Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.       Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule.  Ability to transport large trays weighing up to 30lbs.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.