**Additional Information** **Job Number** 25020764 **Job Category** Food and Beverage & Culinary **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP (https://www.google.com/maps?q=W%20Edinburgh%2C%201%20St%20James%20Square%2C%20Edinburgh%2C%20Scotland%2C%20United%20Kingdom%2C%20EH1%203AX) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **W Edinburgh is hiring its first Room Service Supervisor to join team! We invite you to play an integral part in bringing to life this unique project.** **Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.** **ABOUT THE BRAND** Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. **ABOUT THE ROLE** Reporting to the Room Service Manager, the Room Service Supervisor at W Edinburgh will have overall responsibility for daily operations of the Room Service team, ensuring guests receive a flawless service. Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is organized, detail-oriented and passionate! As Room Service Supervisor, key aspects of your role will include: + Create a positive working environment, while providing support and guidance to the room service team + Ensure high levels of service are being achieved + Answer any questions on the menu selection, including how food has been prepared, any modifications that can be made, and what allergens are present + Communicate with the kitchen regarding questions, length of wait, product availability, meal requirements, allergies, dietary needs and special requests + Maintain cleanliness of work areas, china, glass and silverware before serving it to guests + Present physical and accurate check to guests and process payments on service + Follow health and safety guidelines and policies to report accidents and injuries Our ideal Room Service Supervisor is someone who has: + Strong organization and multi-tasking skills + The ability to stay calm under pressure + The ability to prioritize + Confidence interacting with guests + Good communication skills + A positive mindset + A genuine passion for working in hospitality In return for your hard work, we give you: + World class training and development, including leadership development + Unlimited career opportunities (internally and locally) + Bonus plan + Enhanced holiday entitlement starting at 31 days (including bank holidays) and increasing with length of service + Company pension scheme + Private medical insurance + Wellness and mental health programmes + Discounted accommodation, food and beverage in over 9,000 hotels all over the world! + Discounts for your friends and family **ABOUT THE PROPERTY** W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure will be the centerpiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture. The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy. A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space. **If this sounds like the perfect place for you, apply to be a Room Service Supervisor with us today!** _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.