Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Preferred Qualifications:  

English language communications required.  

Excellent customer service skills.  

Advanced computer skills; Opera experience preferred.  

Previous experience as a Front Desk Agent is preferred.  

Requires full availability including days, nights, weekends, and holidays. 

 

Responsibilities:  

Prints occupancy, arrivals departures, and back-up reports on a timely basis.  

Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided.  

Coordinates with Housekeeping and Room Service to satisfy all requests.  

Monitors check-outs, pre-registered guests, and room moves.  

Checks for duplicate reservations and status of out-of-order rooms and showrooms.  

Reviews group resumes to verify group billing procedures.  

Answers department phone lines.  

Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required.  

Other duties as assigned.